Tashema Patton

Dedicated and results-oriented professional with over 10 years of experience in customer service, operations management, leadership, case management support, healthcare administration, and government services. Demonstrated expertise in supervising staff, coordinating daily operations, maintaining regulatory compliance, resolving complex customer and client concerns, and ensuring safe and efficient work environments. Strong background in documentation, data management, claims processing, crisis intervention, and administrative support.

Proficient in Microsoft Office 365 and recognized for exceptional communication, organizational, and problem-solving abilities.

Operations Supervisor - Lantern Community Services - Queens, NY

(2024-11 - 2026-08)

• Supervised daily shelter operations, ensuring the safety and security of residents, staff, and facility grounds.
• Provided crisis intervention and conflict resolution while maintaining a supportive environment.
• Maintained incident reports, resident grievances, and operational logbooks with accuracy and confidentiality.
• Coordinated communication between social services and operational departments regarding resident concerns.
• Conducted inspections of resident units to ensure compliance with health and safety standards.
• Monitored surveillance systems and reported security concerns promptly.
• Supervised Residential Aides and ensured completion of assigned responsibilities.
• Processed resident intakes and enforced agency policies and procedures.
• Maintained accurate resident records through automated data management systems.

Operations Supervisor - Acacia Housing Network, Inc. - Queens, NY

(2024-05 - 2024-11)

• Oversaw daily shelter operations and resident safety in a men's shelter environment.
• Responded to emergencies and crises while documenting incidents according to agency requirements.
• Maintained facility security through routine inspections and surveillance system monitoring.
• Ensured compliance with fire safety, health, and agency regulations.
• Coordinated resident intake procedures and maintained accurate documentation.
• Supported operational improvements and staff performance initiatives.

Senior Claims Deputy - Delaware Department of Labor - Newark, DE

(2020-08 - 2024-04)

• Reviewed and processed unemployment insurance claims in accordance with state and federal regulations.
• Evaluated claimant information and determined eligibility for unemployment benefits.
• Investigated discrepancies, resolved claim issues, and assisted with appeals processes.
• Communicated eligibility determinations and policy information to claimants and employers.
• Maintained accurate case records and entered claim information into agency databases.
• Trained and mentored newly hired Claims Deputies.
• Delivered exceptional customer service in a fast-paced, high-volume call center environment.

Operations Supervisor - Acacia Housing Network, Inc. - Bronx, NY

(2017-07 - 2020-05)

• Managed day-to-day operations of a family shelter serving parents and children.
• Conducted safety inspections and monitored facility security systems.
• Supervised Residential Aides and ensured compliance with agency policies and procedures.
• Processed resident intakes and maintained detailed operational documentation.
• Partnered with social service teams to address residents' needs and improve service delivery.

Referral Coordinator Intern - Citi Care, Inc. - New York, NY

(2016-02 - 2016-05)

• Coordinated patient referrals and maintained accurate healthcare documentation.
• Utilized Medisoft Billing Software and Electronic Health Record (EHR) systems.
• Verified insurance coverage and assisted with billing-related processes.
• Scheduled appointments and communicated referral requirements to patients and providers.
• Supported continuity of care through efficient coordination activities.

Certified Home Health Aide - Progressive Home Health Services, Inc. - New York, NY

(2013-05 - 2014-01)

• Assisted clients with daily living activities, including personal care and mobility support.
• Monitored client well-being and reported changes in condition to nursing staff.
• Supported medication reminders and transportation to appointments.
• Maintained safe, clean, and comfortable living environments.

Reservationist / Customer Service Representative - First Transit, Inc. - Long Island City, NY

(2010-02 - 2013-03)

• Managed high-volume inbound calls and transportation scheduling requests.
• Resolved customer inquiries and service-related concerns professionally.
• Updated customer information and maintained accurate database records.
• Coordinated transportation schedules and dispatch activities.
• Ensured efficient service delivery and customer satisfaction.

Associate Degree - Healthcare Office Administration - ASA College (2016-06)