Tatiana Perez

Results-driven manager with 10+ years of customer service and leadership experience in high-volume environments. Proven track record of improving store performance, leading teams, and driving sales growth. Strong ability to build customer relationships, optimize operations, and exceed business goals.

General Manager - Domino's Pizza - Hialeah, FL

(2018-02 - 2025-04)

• Led daily operations of a high-volume store, managing team members, scheduling, and performance
• Hired, trained, and developed staff to improve retention and team productivity
• Controlled key business metrics including food cost, labor, and inventory to maximize profitability
• Resolved customer issues quickly, improving satisfaction and repeat business
• Managed ordering, inventory reporting, and operational audits
• Awarded Rookie General Manager of the Year (2018)
• Consistently ranked top performer in food cost, labor control, and sales
• Turned around an underperforming location from 1-star to 5-star operation
• Successfully improved team performance and overall store efficiency

Sales Consultant - Acura of Fort Myers - Fort Myers, FL

(2025-04 - 2026-02)

• Built strong relationships with customers by identifying needs and recommending suitable vehicles
• Managed inbound and outbound leads via calls, texts, and email
• Scheduled and conducted appointments, including vehicle demonstrations and test drives
• Guided customers through the full sales process, including credit applications and final delivery
• Maintained organized follow-up system to increase conversion rates
• Delivered a high level of customer service, leading to positive client experiences
• Effectively matched customers with vehicles based on lifestyle and budget needs
• Consistently followed up with leads to drive sales opportunities