Executive Virtual Assistant - High-Ticket Coaching Offers at IFCA · Coffee Cart Collective (2025-06 – Present)
- Provide executive support for high-ticket coaching operations, managing client-facing workflows end to end with a white-glove standard.
- Engineer n8n and Zapier automations that run admin tasks around the clock - cutting labor costs and turning repetitive workflows into 24/7 self-running systems.
- Build and maintain CRM structures, pipelines, and lead-organization systems that keep every prospect tracked from first touch to close.
- Design trackers and reporting views that give leadership clear visibility for faster, data-informed decisions.
Executive Assistant / Account Manager at Dope Marketing (2024-12 – 2025-06)
- Served as Executive Assistant to the COO, acting as a trusted right hand across strategic priorities, scheduling, and confidential matters.
- Delivered multi-departmental support spanning Sales, Finance, Production, and Customer Success - bridging teams and keeping cross-functional projects on schedule.
- Managed client accounts directly, drawing on Customer Success experience to anticipate pain points and improve process and client experience.
Executive Assistant at Jason Malki - PR & Marketing Agency (Startup Advisory) (2022-06 – 2024-12)
- Supported startup clients in securing investors, producing pitch-night events, and executing strategic marketing campaigns.
- Played a key role in client acquisition and deal closing, while supporting clients across operations, sales, and hiring - sourcing team members tailored to each startup's needs.
- Helped startups reach operational excellence by building foundational processes designed for long-term growth.
- Worked daily across HubSpot, Gorgias, Shopify, Stripe, QuickBooks, Jasper, Meet Alfred, Copilot, Medium, WooCommerce, Slack, and Trello.
Executive-Level Recruitment Specialist at TGH · NexGen Recruitment (2021-02 – 2022-05)
- Sourced candidates and generated leads to build a robust talent pipeline for executive-level roles.
- Engaged top-tier talent through LinkedIn and other platforms, sustaining a strong candidate pool and successful placements.
- Ran sourcing operations on Dripify, Recruiterflow, LinkedIn Recruiter Lite, Sales Navigator, Slack, and Trello.
Account Executive at Medallia (2019-11 – 2021-01)
- Sold SaaS products to small and mid-sized businesses, negotiating and closing with decision-makers and C-level executives.
- Managed the full B2B sales cycle - prospecting, lead generation, demos, and close - while building durable client relationships.
- Streamlined sales operations with Outreach, Zoom, ZoomInfo, Sales Navigator, and Salesforce.
Tech & Customer Success Support at Amazon (2018-09 – 2019-10)
- Owned post-purchase customer satisfaction - inquiries, returns, exchanges, and warranty claims - across phone and chat support.
- Developed deep product and systems knowledge to resolve complex technical issues quickly and completely.