Host at White Oak Kitchen & Cocktails (2025-01 – Present)
- Anticipate dining flow and reallocate seating zones to maintain steady table turnover, improving guest access and smoothing service peaks.
- Facilitate clear handoffs between host stand and servers during shift changes, ensuring order accuracy and consistent guest care.
- Track table dwell patterns and adjust greeting cadence using observational data to produce noticeable reductions in guest wait frustration.
- Introduce a mobile waitlist check-in method to maintain guest engagement and provide timely updates, enhancing perceived service responsiveness.
Hostess at Hudson Grille (2024-06 – 2026-02)
- Orchestrated seamless guest seating arrangements and reservation management, elevating customer satisfaction and contributing to a welcoming dining atmosphere.
- Facilitated efficient communication between the kitchen and front-of-house staff, ensuring timely order delivery and enhancing the overall dining experience.
- Implemented an effective queue management system, reducing wait times and optimizing table turnover to enhance guest flow during peak hours.
Server at Glenn's Kitchen (2024-06 – 2025-03)
- Facilitated seamless dining experiences by efficiently managing order processing and swiftly addressing guest inquiries, enhancing customer satisfaction and repeat patronage.
- Orchestrated table arrangements and collaborated with kitchen staff to ensure timely and accurate delivery of dishes, contributing to elevated dining standards and increased patron loyalty.
- Streamlined service operations by expertly coordinating with team members during peak hours, elevating efficiency and guest dining experience.
Lead Hostess at Mary Mac Tea Room (2021-08 – 2024-06)
- Led a team of 10+ hostesses by providing guidance, training, and support to ensure seamless front-of-house operations.
- Developed and implemented a seating rotation system to optimize table turnover and minimize wait times for guests.
- Organized and oversaw reservations, special requests, and event bookings to maintain a high level of customer satisfaction.
- Collaborated with kitchen and serving staff to coordinate seating arrangements and manage the flow of guests during peak dining hours.
- Resolved customer complaints and concerns in a professional and timely manner, resulting in improved guest retention and positive online reviews.
Lead Hostess at STK Steakhouse (2017-03 – 2021-08)
- Supervised a team of hostesses and delegated duties to ensure smooth operations of the front-of-house area.
- Trained new hostesses on company policies, greeting procedures, and reservation management.
Hostess at Gladys Knight Chicken & Waffles (2014-05 – 2017-03)
- Managed reservation system to optimize seating arrangements and minimize wait times for guests.
- Handled guest inquiries and concerns promptly and professionally to ensure positive customer experiences.
- Collaborated with kitchen staff and servers to maintain effective communication and ensure efficient dining service.
- Greeted and seated guests in a friendly and efficient manner.
- Managed waitlist and prioritized seating to maximize restaurant capacity.
- Provided menus, informed guests of daily specials, and answered inquiries about the menu.
- Collaborated with servers and kitchen staff to ensure smooth flow of service.
- Assisted in maintaining a clean and organized front-of-house area.
