Taylor H

Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Benefits Advisor - Willis Towers Watson Via Benefits - Remote

(2025-06)

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
• Regularly participate in team meetings and training
• Perform other duties as assigned

Technical Support - TELEPERFOMANCE USA - Remote, AZ

(2025-03 - 2025-04)

• Supported the technical needs of tax software clients with an average of 40+ calls per day.
• Provided performance metrics and trend reports to management, aiding in overall operations
• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Created a new customer database by entering customer information into a database

Technical Support - Foundever Work from Home - Remote, AZ

(2025-02 - 2025-03)

• Provided exceptional customer service by assisting users with technical issues related to Intuit software, ensuring quick and effective resolutions.
• Troubleshot and diagnosed software problems, guiding customers through step-by-step solutions to ensure optimal software performance.
• Delivered clear, concise, and empathetic communication while maintaining a high level of professionalism in a fast-paced environment.
• Utilized internal tools and knowledge base to efficiently resolve customer inquiries, maintaining high customer satisfaction scores.
• Collaborated with team members to escalate complex issues, ensuring timely resolutions and a seamless customer experience.

Market Researcher - JWL MARKETING - Remote

(2024-08 - 2025-02)

• Conduct surveys to collect insights on public opinion and behavior for targeted demographics.
• Analyze survey responses and data trends to support strategic decision-making.
• Collaborate with cross-functional teams to design research questions that align with project objectives.
• Utilize data management tools to monitor and analyze large datasets.
• Present detailed findings and reports to stakeholders, driving key project recommendations.
• Ensure compliance with ethical standards in data collection and privacy protocols.

Assistant Residential Manager - Ascend Behavioral Health and Wellness - Phoenix, AZ

(2022-08 - 2024-12)

• Develop, implements, and monitor resident programs and ISPs
• Coordinates activities relative to residents' treatment goals
• Provides status updates to members of the client's team
• In coordination with the psychiatrist, oversees the self-administration of psychotropic medications
• Assist Administers Crisis Intervention Techniques in emergencies
• Supervises, trains and supports the caregivers.

Registered Behavior Technician (RBT) - Action Behavior Centers - ABA Therapy for Autism - Avondale, AZ

(2022-01 - 2022-06)

• Provides feedback to parents and guardians regarding daily activities of client.
• Work 1:1 with patients in the home, school, clinic and community settings
• Collect and maintain accurate data and clinical notes utilizing data collection software ex. Central Reach
• Communicate appropriately and effectively with colleagues and families

Registered Behavior Technician (RBT) - MEBE - Bellevue, WA

(2021-03 - 2021-08)

Observe targeted behaviors, analyze, take data, and write session notes. Help children with autism and other special needs to meet their goals using proven ABA methods in a variety of settings, such as the school, clinic, which home, or community.

Certified Behavior Technician - Autism Learning Partners - Bothell, WA

(2020-08 - 2021-03)

Help children with autism and other special needs to meet their goals using proven ABA methods in a variety of settings, such as the school, clinic, which home, or community.

Front Desk/Server/Party Host/Amusement Attendant - Bowlero Corp - Lynnwood, WA

(2018-06 - 2020-03)

• Assists guests by providing personalized service and creating a fun/safe gaming environment; anticipate their needs, manage bowling leagues, and helping to resolve any problems they may encounter with tickets or equipment
• Required to look for opportunities to upsell food & beverages, products and services
• Serve food, book lanes, answer questions and handle any escalated issues
• Train and monitor new hires

Caregiver - First Choice In-Home Care - Bellevue, WA

(2019-01 - 2019-10)

• Assisted those who needed extra help with their every day lives.
• Played and cared for children with disabilities

Collections Agent - Recievables Performance Management - Lynnwood, WA

(2019-06 - 2019-07)

• Called consumers for our clients that had passed due accounts
• Processed different types of payments
• Negotiated and came to resolutions so consumers can pay off their debt
• Multi tasked while talking on the phone , typing on 2 different computers, while listening.

Barista - LGC Hospitality/Boeing - Everett, WA

(2017-10 - 2018-04)

• Responsible for maintaining the cleanliness and sanitation of the food service area in Boeing's dining area
• Assisted with ensuring the cleanliness of the dining room, stocking supplies and answering questions about the menu
• Required to stand for long periods of time; lifted, pushed and carried moderate amounts of weight
• Followed cash handling, credit card payment process, register and return procedures

Cashier and Customer Service - Walmart Super Center - Everett, WA

(2017-07 - 2017-10)

• Provided excellent customer service by acknowledging the customer, identifying customer needs, locating merchandise, resolving customer issues and concerns, and promoting products and services
• Operated equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold
• Processed customer transactions, consistently met front-end performance goals
• Bagged items for customers, placed items in customer cart while following all shrink and safety procedures
• Attended team meetings

Sales Associate - Journeys - Lynnwood, WA

(2016-09 - 2016-12)

• Promptly assisted customers; made customers feel welcomed, exceeded customer service level and sales goals
• Answered all phone calls, emails and online questions
• Developed and maintained a professional and courteous relationship with customers and co-workers
• Operated the cash register, accepted payments and provided receipts for customers
• Exchanged names with customers, determined their needs, and used various resources to educate customers and assisted them in choosing the right selections
• Balanced the cash register at the end of each shift

High school or equivalent - Mariner High School