Benefits Advisor - Willis Towers Watson Via Benefits - Remote
(2025-06)
- Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
- Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in a professional manner
- Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
- Regularly participate in team meetings and training
- Perform other duties as assigned
Technical Support - TELEPERFOMANCE USA - Remote, AZ
(2025-03 - 2025-04)
- Supported the technical needs of tax software clients with an average of 40+ calls per day.
- Provided performance metrics and trend reports to management, aiding in overall operations
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
Technical Support - Foundever Work from Home - Remote, AZ
(2025-02 - 2025-03)
- Provided exceptional customer service by assisting users with technical issues related to Intuit software, ensuring quick and effective resolutions.
- Troubleshot and diagnosed software problems, guiding customers through step-by-step solutions to ensure optimal software performance.
- Delivered clear, concise, and empathetic communication while maintaining a high level of professionalism in a fast-paced environment.
- Utilized internal tools and knowledge base to efficiently resolve customer inquiries, maintaining high customer satisfaction scores.
- Collaborated with team members to escalate complex issues, ensuring timely resolutions and a seamless customer experience.
Market Researcher - JWL MARKETING - Remote
(2024-08 - 2025-02)
- Conduct surveys to collect insights on public opinion and behavior for targeted demographics.
- Analyze survey responses and data trends to support strategic decision-making.
- Collaborate with cross-functional teams to design research questions that align with project objectives.
- Utilize data management tools to monitor and analyze large datasets.
- Present detailed findings and reports to stakeholders, driving key project recommendations.
- Ensure compliance with ethical standards in data collection and privacy protocols.
Assistant Residential Manager - Ascend Behavioral Health and Wellness - Phoenix, AZ
(2022-08 - 2024-12)
- Develop, implements, and monitor resident programs and ISPs
- Coordinates activities relative to residents' treatment goals
- Provides status updates to members of the client's team
- In coordination with the psychiatrist, oversees the self-administration of psychotropic medications
- Assist Administers Crisis Intervention Techniques in emergencies
- Supervises, trains and supports the caregivers.
Registered Behavior Technician (RBT) - Action Behavior Centers - ABA Therapy for Autism - Avondale, AZ
(2022-01 - 2022-06)
- Provides feedback to parents and guardians regarding daily activities of client.
- Work 1:1 with patients in the home, school, clinic and community settings
- Collect and maintain accurate data and clinical notes utilizing data collection software ex. Central Reach
- Communicate appropriately and effectively with colleagues and families
Registered Behavior Technician (RBT) - MEBE - Bellevue, WA
(2021-03 - 2021-08)
Observe targeted behaviors, analyze, take data, and write session notes. Help children with autism and other special needs to meet their goals using proven ABA methods in a variety of settings, such as the school, clinic, which home, or community.
Certified Behavior Technician - Autism Learning Partners - Bothell, WA
(2020-08 - 2021-03)
Help children with autism and other special needs to meet their goals using proven ABA methods in a variety of settings, such as the school, clinic, which home, or community.
Front Desk/Server/Party Host/Amusement Attendant - Bowlero Corp - Lynnwood, WA
(2018-06 - 2020-03)
- Assists guests by providing personalized service and creating a fun/safe gaming environment; anticipate their needs, manage bowling leagues, and helping to resolve any problems they may encounter with tickets or equipment
- Required to look for opportunities to upsell food & beverages, products and services
- Serve food, book lanes, answer questions and handle any escalated issues
- Train and monitor new hires
Caregiver - First Choice In-Home Care - Bellevue, WA
(2019-01 - 2019-10)
- Assisted those who needed extra help with their every day lives.
- Played and cared for children with disabilities
Collections Agent - Recievables Performance Management - Lynnwood, WA
(2019-06 - 2019-07)
- Called consumers for our clients that had passed due accounts
- Processed different types of payments
- Negotiated and came to resolutions so consumers can pay off their debt
- Multi tasked while talking on the phone , typing on 2 different computers, while listening.
Barista - LGC Hospitality/Boeing - Everett, WA
(2017-10 - 2018-04)
- Responsible for maintaining the cleanliness and sanitation of the food service area in Boeing's dining area
- Assisted with ensuring the cleanliness of the dining room, stocking supplies and answering questions about the menu
- Required to stand for long periods of time; lifted, pushed and carried moderate amounts of weight
- Followed cash handling, credit card payment process, register and return procedures
Cashier and Customer Service - Walmart Super Center - Everett, WA
(2017-07 - 2017-10)
- Provided excellent customer service by acknowledging the customer, identifying customer needs, locating merchandise, resolving customer issues and concerns, and promoting products and services
- Operated equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold
- Processed customer transactions, consistently met front-end performance goals
- Bagged items for customers, placed items in customer cart while following all shrink and safety procedures
- Attended team meetings
Sales Associate - Journeys - Lynnwood, WA
(2016-09 - 2016-12)
- Promptly assisted customers; made customers feel welcomed, exceeded customer service level and sales goals
- Answered all phone calls, emails and online questions
- Developed and maintained a professional and courteous relationship with customers and co-workers
- Operated the cash register, accepted payments and provided receipts for customers
- Exchanged names with customers, determined their needs, and used various resources to educate customers and assisted them in choosing the right selections
- Balanced the cash register at the end of each shift
