Taylor J Whitaker

Dedicated customer service professional with more than 15 years of experience delivering support in fast paced, customer focused environments. Confident in creating meaningful connections and providing personalized solutions to meet customer needs. Recognized for strong communication, and professionalism. Will remain poised in complex situations while always prioritizing a positive customer experience.

FLIGHT ATTENDANT - AMERICAN AIRLINES - Philadelphia, PA

(2014-01 - 2026-12)

• Demonstrated professionalism and independent decision-making while upholding company standards and delivering exceptional customer service.
• Enforced safety regulations and procedures while maintaining a positive passenger experience.
• Effectively managed emergencies and other high-pressure situations in a calm, professional manner.
• Fostered the ability to quickly build trust and rapport with strangers.
• Communicated clearly and effectively with customers and other team members.

TOUR DIRECTOR - H.A.P. ALASKA-YUKON (RAIL DIVISION) - Anchorage, AK

(2010-01 - 2013-12)

• Facilitated guests' understanding of post-cruise travel logistics.
• Promoted, sold, and processed transactions for optional excursions and travel experiences on behalf of partner vendors.
• Provided personalized travel recommendations and information based on customer interests and needs.
• Fostered relationships with personnel across multiple properties to stay current on operational updates and service offerings in order to provide a seamless guest experience.