Taylor Noel

Results-driven Senior Operations Manager with 15+ years of leadership experience overseeing multi-site operations and delivering exceptional guest service in high-volume environments. Proven ability to manage complex portfolios, streamline operational processes, and lead large teams while maintaining the highest standards of service, safety, and efficiency. Skilled in workforce development, operational strategy, and performance management to drive profitability, reduce turnover, and improve service delivery across multiple properties.

Known for building strong teams, optimizing day-to-day operations, and partnering with property leadership to enhance the overall customer experience while supporting long-term business growth.

Senior Operations Manager - Parking Management Company - Fort Worth, TX

(2021-06)

• Oversees multi-site valet and self-park operations across five high-volume Fort Worth properties, leading 6 managers, 15+ supervisors, and 100+ team members, while managing 80+ monthly parkers and ensuring operational consistency, efficient traffic flow, and exceptional guest service.
• Exceeded annual revenue targets by 20%+ year-over-year by closely monitoring operational metrics and financial controls, including vehicle counts, revenue tracking, and payroll audits which contributed to increased profitability and company wide revenue growth.
• Strengthened brand reputation by leading two teams that achieved the highest number of Google reviews nationally within the organization during Q2 2022 and Q3 2023, outperforming competitors in the hospitality sector.
• Reduced annual claim percentage by 80% in the Fort Worth Market.
• Develop and mentor future leaders through the company's leadership development program, successfully advancing 18 team members, including 3 promoted to Account Manager roles.
• Task Force Manager for DFW, Austin, and supported the San Francisco California Market.
• Leads full-cycle staffing and talent development across the Dallas–Fort Worth market, recruiting, onboarding, and training teams while successfully launching and operationalizing new accounts.
• Build and maintain strong client partnerships, proactively identifying operational needs, resolving challenges quickly, and ensuring long-term client satisfaction and retention.
• Provide strategic coaching and performance management to Account Managers, Supervisors, and frontline teams, reinforcing service standards, professional presentation, and operational efficiency.
• Foster a high-performance, team-oriented culture that drives employee engagement, accountability, and consistent service excellence across multiple properties.

Customer Experience Manager - GM Financial - Arlington, TX

(2019-04 - 2020-08)

• Delivered exceptional service across all customer service channels to enhance customer retention and loyalty, aiming to cultivate lifelong customers.
• Exhibited a high level of professionalism to uphold GMF and GM's positive image.
• Managed and upheld a closed-loop feedback system to consistently surpass customer requests and expectations.
• Handled account management for complex and high-profile accounts, contributing to customer retention efforts.
• Achieved outstanding customer service scores and efficiency in resolving issues with customer accounts.
• Implemented specialized team processes and strategies as directed by customer service leadership.
• Received recognition from the Associate Vice President for outstanding customer service and problem-solving abilities.

General Manager - Chick-fil-A - Dallas, TX

(2014-05 - 2019-04)

• Increased revenue of new prototype, a drive-thru only Chick-fil-A restaurant, from $3.5M to $6.3M.
• Managed the interviewing, hiring, and training for over 150 employees.
• Coached and developed 20 employees to be awarded at least 1 promotion.
• Contributed to increased revenue by developing strong, positive, relationships with local non-profit organizations and community leaders.
• Increased total catering sales from $148k (2016), to $316k (2017); Projected to reach $500k in 2018
• Mentored team members by placing priority on "exemplifying servant leadership" in all areas of the business.
• Managed labor scheduling for over 50 employees.
• Collaborated daily with the Owner/Operator and executed strategic business decisions.
• Facilitated monthly inventory counts to monitor food cost and expenses to increase profitability.
• Executed many Chick-fil-A national and local marketing promotions and partner activations, including menu tests and surveys.
• Developed the restaurant's vision, mission, official formation, branding, website front and back-end design.

Store Manager - H&M - Houston, TX

(2011-05 - 2014-05)

• Managed all store operations and strategic planning for $10M in yearly sales
• Exceeded store sales quota by $1.5M in the first year
• Conducted effective communication and leadership workshops to management teams as the selected trainer
• Evaluated the P&L monthly to analyze growth opportunities for every line item
• Trained and promoted 10 people to leadership positions in the Texas market
• Motivated team members by creating emotional connections and focusing on both the employee and guest experience
• Ensured proper staffing and labor goals were met with tight budget parameters

Training Store Manager - Anchor Blue - Las Cruces, NM

(2000-11 - 2011-02)

• Oversaw all aspects of operations at an Outlet store, encompassing sales, operations, human resources, inventory management, profit and loss analysis, strategic planning, budgeting, and receiving.
• Achieved a 5% year-over-year increase in store profits.
• Provided coaching and mentorship to newly promoted Store Managers, grooming them for roles as Training Store Managers.
• Equipped Assistant Store Managers with essential management skills, paving the way for their promotions to Store Manager positions.
• Conducted training sessions for Assistant Store Managers in the capacity of District Trainer.
• Collaborated with Corporate Leadership to strategize and execute plans for 20 store openings, remodels, and closures.

Certificate - Hospitality and Tourism - Central NM Community College (2007-05)