Taylor Woods

I am a Political Science student on a Pre-Law track with 3 years of experience in delivering exceptional customer service across diverse roles. Proven ability to address inquiries, resolve issues, and foster positive customer relations, with strong skills in communication, time management, and decision making.

Crew Member - Insomnia Cookies - Charlotte, NC

(2023-01 - 2023-05)

• Provided exceptional customer service through personalized interactions, enhancing guest experiences and fostering a welcoming environment.
• Ensured high-quality food preparation and maintained strict hygiene standards, contributing to overall operational efficiency.
• Processed sales transactions with precision, supporting financial integrity and contributing to store profitability.

Receptionist - Passport Acceptance Services - Charlotte, NC

(2022-08 - 2023-05)

• Delivered exceptional customer service by efficiently addressing inquiries and resolving issues to foster positive client relations.
• Managed phone and email communications with professionalism, ensuring prompt and effective responses to customer needs.
• Coordinated appointment scheduling to optimize time management and resource allocation.

Parking Enforcement Officer - UNC Charlotte Parking and Transportation - Charlotte, NC

(2024-09 - 2025-09)

• Issued citations with precision, ensuring adherence to parking regulations and policies.
• Completed necessary paperwork to support and enhance operational effectiveness.
• Responded to public inquiries, providing clear information regarding parking rules and locations.

Media/Videographer - UNC Charlotte Men's Club Basketball - Charlotte, NC

(2023-07 - 2024-08)

• Captured and edited live game footage for training analysis and promotional content distribution.
• Produced video highlights for social media platforms and team communications, enhancing audience engagement.
• Refined video content to improve storytelling, ensuring effective sports narrative delivery.

Media/Videographer - UNC Charlotte Football - Charlotte, NC

(2024-01)

• Produce high-quality footage for broadcast and promotional use, employing professional video equipment.
• Edit and create highlight reels, game recaps, and player profiles using Adobe Premiere Pro and Adobe After Effects.
• Manage and organize a video archive to ensure easy access and retrieval of footage.

Marketing Associate - YouMoveMe - Charlotte, NC

(2025-09)

• Increase brand awareness by executing door-to-door marketing strategies.
• Maintain comprehensive records of marketing activities to ensure alignment and effectiveness.

Front Desk Staff - Carolina Courts - Concord

(2022-08 - 2023-01)

• Delivered excellent customer service by welcoming members, addressing inquiries, and ensuring smooth check-in and check-out experiences.
• Responded to member queries via phone and email, providing accurate information and resolving issues to maintain member satisfaction.
• Processed member payments and cash transactions accurately, ensuring financial accuracy and balance sheet integrity.

Crew Member - Zaxby's - Sanford, NC

(2022-03 - 2024-08)

• Delivered exceptional customer service by facilitating positive guest interactions to ensure a memorable dining experience.
• Prepared and handled food service, maintaining strict compliance with health and safety standards for optimal hygiene.
• Managed monetary transactions and sales operations, showcasing numerical proficiency and analytical skills.

Bachelor's Degree - Political Science - University of North Carolina at Charlotte (2027-05)

High School Diploma - The O'Neal School