Taynara Pedroza

Manage front-facing administrative operations and address general computing, hardware, and network access inquiries for campus visitors and staff. Prioritize time-sensitive coordination tasks and allocate workspace resources effectively to maintain operational standards. Troubleshoot basic office infrastructure technical issues, including local printer connectivity and software access requests.

Student Assistant at Veterans Resource Center (2025-10 – Present)

• Manage front-facing administrative operations and address general computing, hardware, and network access inquiries for campus visitors and staff.
• Prioritize time-sensitive coordination tasks and allocate workspace resources effectively to maintain operational standards.
• Troubleshoot basic office infrastructure technical issues, including local printer connectivity and software access requests.

Technical Customer Service Representative at Enel (2021-06 – 2022-06)

• Delivered high-volume technical support and remote troubleshooting for enterprise utility customer accounts, consistently meeting strict Service Level Agreements (SLAs).
• Resolved complex, escalated client infrastructure complaints under high-pressure conditions by applying precise analytical problem-solving.
• Collaborated with internal technical teams to isolate application, billing, and system access anomalies.

Associate of Arts in Network Administration and Cybersecurity Focus – Portland Community College (2027-06)

Bachelor of Science in Materials Engineering – Federal University of Cariri (2021-05)