Taysha Silva

I Make the Complex Clear.

Do you need someone to:

• Hand off documentation to?
• Listen and consult with SMEs for user guides?
• Understand the nuances of your product or application?

I'm here to take the stress off of writing and editing documentation, so you can strengthen your product, make understanding quicker and easier, and increase customer satisfaction.

Technical Writer

DHS FEMA - Denton, TX

March 2022 to Present

• Create technical documents and manuals, explaining complex information in a clear and concise manner
• Perform hard-copy and electronic copy editing such as memos and publications
• Work with program staff to ensure accuracy and clarity of product descriptions, including SOPs, process manuals, new protocols, and other content
• Edit, rewrite, and reorganize materials
• Establish and maintain a database record of correspondence and information related to administrative operations

SEO Specialist

Mojo Media Labs - Remote

July 2021 to September 2022

• Perform keyword research, content and SEO audits, to guide content strategy, brand messaging, and project management and set timelines and roles.
• Write diverse digital content deliverables for B2B clients across a wide range of industries, including customer experience, software, and engineering (landing pages, email nurture, white papers, ads, blogs, etc.)
• Create digital assets and workflows for marketing automation and account-based marketing through Hubspot
• Interview subject matter experts and communicate with stakeholders throughout approval processes

Content Curator

3rd Millennium Classrooms - San Antonio, TX

August 2020 to February 2021

• Write engaging copy for social, online, email, and digital targeted toward different customers from different industries
• Brainstorm, develop, and execute creative strategies

Digital Marketer, Website Content Writer, and Brand Representative

HealthLabs.com - Houston, TX

July 2018 to May 2020

• Write updates and descriptions to old content, increasing traffic to site by 25% and simplifying technical concepts into easily understandable and appealing language.
• Perform keyword research and average keyword increased by 6 positions in the SERPS on rewritten pages
• Create emails to encourage sales. Email campaign converted 12x more than any other medium with an average of $6,000 in additional revenue
• Perform peer reviews and guided content through internal approval process
• Communicate cross-departmentally with contact center/sales, legal, developers, and upper management.to address user experience issues and drive action
• Communicate with prospective customers, evaluated their needs and advised

Copywriter

Reverb Marketing - Houston, TX

January 2019 to June 2019

• Create copy to improve engagement, traffic, and sales for businesses
• Develop biweekly content calendars for Instagram, Facebook, and Google Posts, as well as collateral material
• Work with strategists, photographers, and clients to conceptualize and plan content for campaign launches, specials, events, and grand openings
• Manage reviews for businesses on Yelp and Google reviews, as well as direct messages and comments on social media

Technical Writing - George Mason University

English - Southern Methodist University, BA

Course completion in The New Trainer's Guide to End User Documentation - Udemy

Course completion in Learn API Technical Writing: JSON and XML for Writers - Udemy

Course completion in Learn API Technical Writing 2: REST for Writers - Udemy