Owner / Operator at Locally Owned Small Boutique (2023-01 – Present)
Online + Vendor Market Presence
- Managed all financial operations including bookkeeping, sales tax collection, invoicing, and expense tracking to ensure accurate tax reporting and financial records
- Maintained inventory control for 50+ SKUs, including purchasing, stock tracking, quality control, and pricing strategy to optimize profitability
- Coordinated vendor relations, negotiated costs, and managed shipping logistics to support smooth business operations
- Developed and executed marketing strategies across social media platforms to drive sales and build customer loyalty
- Provided personalized customer service, handled inquiries, custom orders, returns, and resolved issues efficiently
- Ensured compliance with local business licensing and vendor market regulations to maintain operational standards
Administrative Assistant at J&N Utilities and Construction (2020-01 – 2021-01)
- Entered, updated, and verified data in company databases and spreadsheets with over 99% accuracy to support operational integrity
- Reviewed source documents for completeness and resolved discrepancies prior to data entry
- Generated routine reports and assisted with basic data analysis to inform management decisions
- Maintained confidentiality and compliance standards when handling sensitive information
Claims Technician Federal FEP at Blue Cross Blue Shield (2019-02 – 2019-07)
- Processed complex medical claims ensuring 98%+ payment accuracy and compliance with FEP guidelines and federal regulations
- Verified member eligibility, benefits, and provider contracts to support accurate claims adjudication
- Investigated and resolved claim discrepancies by researching member history and medical records
- Adhered to HIPAA and audit requirements to maintain documentation privacy and integrity
- Identified potential fraud, waste, or abuse cases and reported accordingly
Administrative Assistant/Bookkeeper/Receptionist at VeriChek, Inc (2016-10 – 2018-12)
- Processed payments via phone and in person including credit card, ACH, cashier's checks, money orders, and cash with accuracy
- Managed accounts receivable and payable, including logging new client requests for collections and maintaining financial records
- Delivered strong customer service by researching and documenting debtor accounts and resolving inquiries
- Performed payroll duties, mail collection, and distribution to support office operations
- Maintained detailed and accurate data entry to ensure reliable financial and client information
Server/Shift Leader/Trainer at Brick Oven Pizza Co (2008-02 – 2010-10)
- Wait on customers, receive and deliver orders, cashier duties, balance cash drawer, ensure customer happiness, train new wait staff, other duties as assigned