TeNiyah Ballard
A dynamic professional eager to gain more experience and knowledge.
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About
Resourceful detail oriented Bachelors candidate in Psychology with extensive experience in high volume hospitality environments. Adept at managing fast paced front of house operations, multi-tasking and utilizing active listening to resolve conflicts efficiently. Through education and past work experience has developed confidence in leadership, organizational and technological skills.
Eager to bring a proactive,welcoming and organized presence to the administrative team and gain familiarity in a dynamic office environment.
Experience
Host at Lolita Fort Point (2026-04 – 2026-10)
- Communicated professionally with customers, colleagues and supervisors.
- Served as the main point of contact for a high volume restaurant, greeting up to 300 guest daily, managing phone calls and scheduling while maintaining an organized space.
- Provided exemplary service to guests in high-end restaurant settings, including recommending wine pairings and making suggestions.
- Drafting clear and polite correspondence between guest and management.
Server at Grafton Street Pub & Grill (2023-04 – Present)
- Communicated professionally with customers, colleagues and supervisors.
- Maintained knowledge of seasonal menus and specials as well as dietary restrictions and preferences of guests.
- Provided exemplary service to guests in high-end restaurant settings, including recommending wine pairings and making suggestions.
Barista at Starbucks (2021-03 – 2023-09)
- Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure their satisfaction.
- Addressed and resolved customer issues to promote satisfaction.
Retail Team Member at St.Louis Bread Company
- Handled card and cash transactions accurately and efficiently.
- Assisted with opening and closing procedures such as preparing the restaurant for service and ensuring team needs were met.
- Contributed to targeted team goals and sales and helped improve optimal efficiency.
Education
B.S in Psychology – University of Massachusetts-Boston (2022-09- IN Progress)
