Deshawn Gipson

Dynamic customer service professional with experience at Safeway, excelling in team collaboration and problem resolution. Proven ability to enhance customer satisfaction and maintain store safety. Skilled in multitasking and organization, with a strong commitment to honesty and reliability. Successfully facilitated youth engagement initiatives during an internship at Oakland Youth, promoting educational equity.

Customer Service Associate at Safeway (2023-06 – Present)

Delivered friendly and efficient customer service, enhancing customer satisfaction in high-volume retail environment

• Resolved customer complaints promptly and effectively.
• Bagged groceries and assisted customers with carry-out service to ensure a seamless shopping experience
• Collaborated with team members to ensure efficient service delivery.
• Monitored store activity to help prevent theft, contributing to a safer shopping environment
• Collected and organized shopping carts to maintain store safety and appearance

Intern at Oakland Youth (2022-08 – 2024-06)

• Conducted research and facilitated focus groups with 1,400+ high school students to gather insights on educational needs
• Collaborated with peers and educators to lead campaigns that advocated for educational equity across schools
• Organized student-led discussions to elevate youth voice and empower agency in decision-making processes
• Supported initiatives improving school culture and campus climate across Oakland schools

High School Diploma – Oakland Technical High School (2024-06)