Tenzin Yangzom

Diligent and experienced Receptionist cum Accountant and Customer Service with 2+years of experience in handling inbound and outbound calls, identifying the needs of customers, resolving issues by providing different solutions, monitoring spending and budgets, advising on how to reduce costs and increase profits, keeping account books and system up to date and sending emails on behalf of the company to all the clients. Possessing excellent interpersonal and communication skills. Extreme proficiency in using tools for checking spellings and responding to clients through phone calls or mails.

Consistently recognized as a responsible and talented employee who gives meticulous attention to detail and performs all tasks and duties.

Tour Guide cum assistant - Norbulingka Institute

• Welcome guests, respond to needs, offer tips, and assist with purchases or other requests.
• Represent the culture and country, promote cross-cultural understanding, and encourage sustainable tourism practices.
• Fill form for the people interested to shoot inside the premises.
• Working on excel sheet and google sheet shared entry data on daily bases for over 3 years.
• Fill the ticket number in an excel sheet and calculate the revenue generated each day and submit it to the office.
• Keep a regular check on the official mail site for group bookings.

Receptionist cum accountant - Waho Tenzin Guest House - New Delhi

• Managing all accounting transactions and ensuring timely bank payments.
• Volunteering on weekends, holidays and working overtime to prepare the budget.
• Answering and directing phone calls in a polite and friendly manner.
• Welcoming visitors in a warm and friendly manner and answering any question visitor has.
• Maintaining reception area and all common areas in a tidy manner at all times.
• Operating Standard office equipment on a regular basis, including a fax machine, copy machine, and a computer.
• Keeping detailed and accurate records of the visitor's logbook, requests for calls received.
• Receiving Deliveries; sort and distribute incoming mail.
• Taking inventory of supplies and restocking as needed.
• Maintaining the general office filing system.
• Serviced incoming phone calls in a professional, courteous and efficient manner.
• Getting information about areas of interest to target more customers in particular seasons.

Teaching - TCV and NGO LIT

I have a year+ experience in teaching students of TCV during the lockdown and taught English to the needy through an NGO called Learning and Idea for Tibet.

Telecaller - JPM BPO

• Handles inbound/outbound calls, emails, or chats to resolve customer queries or complaints.
• Assists customers with troubleshooting issues related to software, internet, or electronic products.
• Makes outbound calls to potential customers to sell products or services.
• Enters, updates, and manages company records in database systems.
• Addressing and resolving customer complaints professionally.
• Managing high-volume interactions clearly via phone, email, or chat.

Translator - TIBETAN NEW YORKER

I work for TIBETAN NEW YORKER as their translator in their videos.

• Worked as a translator for Google Vial translating Tibetan to English and vice versa.

10th - Sacred Heart Senior Secondary School (2015-01 - 2016-01) Dalhousie

12th - National Institute of Open Schooling (2024-01)