Tequilla Russell

Accomplished Team Leader renowned for enhancing team performance through strategic coaching and process improvements. Spearheaded initiatives that boosted productivity by 20%, leveraging strong leadership and problem-solving skills. Excel in fostering a collaborative and inclusive team culture, ensuring alignment with organizational goals while maintaining exceptional client relations.

Team Leader at C.H. Robinson (1999-09 – 2026-04)

• Mentored junior staff, promoting skill development and knowledge sharing within the team.
• Implemented process improvements that reduced operational delays and increased productivity.
• Developed training materials for new team members, enhancing onboarding effectiveness and retention rates.
• Conducted regular performance reviews, providing feedback to foster continuous improvement among team members.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Developed and executed training programs that significantly improved team skills and morale.
• Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Bachelor of Arts, Communications – Northeastern Illinois University