Dental Receptionist
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Managed front-office operations for a periodontal and endodontic specialty practice, including patient scheduling, registration, insurance verification, and payment processing. Presented treatment plans, reviewed pre- and post-operative instructions, explained out-of-network benefits and financing options, and coordinated communication between patients, providers, and insurance carriers to support a positive patient experience and treatment acceptance.
Software and The Digital Office (TDO) dental softwares simultaneously.
Dental Receptionist - CENTER 4 SMILES - Boca Raton
(2025-05)
Managed front-office operations for a periodontal and endodontic specialty practice, including patient scheduling, registration, insurance verification, and payment processing. Presented treatment plans, reviewed pre- and post-operative instructions, explained out-of-network benefits and financing options, and coordinated communication between patients, providers, and insurance carriers to support a positive patient experience and treatment acceptance.
Software and The Digital Office (TDO) dental softwares simultaneously.
Billing Specialist & Medical Assistant - AKRO GASTRO, LLC - Okeechobee
(2022-08 - 2025-05)
Accurately coded and billed for endoscopic procedures and associated office visits using ICD-10 and CPT codes, ensuring compliance with insurance requirements and optimizing reimbursement. Worked with insurance companies to verify coverage, obtain prior authorizations, and resolve any billing disputes. Conducted thorough pre-procedure interviews to assess patient history, including medications, allergies, and prior gastrointestinal issues.
Took patient vital signs and documented the information for the physician's review. Provided clear instructions to patients regarding fasting protocols, medication management, and post-procedure expectations, addressing any questions or concerns to ensure patient comfort and understanding.
Medical Receptionist - Gateway Medical Group - Okeechobee
(2019-10 - 2022-08)
Responsible for managing the front desk operations, providing exceptional customer service, and facilitating efficient patient flow for appointments, procedures, and consultations. Collected and updated patient demographics, insurance information, and medical history upon arrival, ensuring accuracy and completeness in the patient database. Managed the check-out process by ensuring patients received follow-up instructions, providing receipts for copay and other payments collected, and scheduling follow-up appointments as required.
Associates of Arts Degree - Health Sciences - Indian River State College (2018-08 - 2020-05)
