Teri Padgett

Efficient Table Games Dealer known for high productivity and completing tasks with precision. Skilled in game management, customer interaction, and conflict resolution, ensuring smooth and enjoyable gaming experiences. Excel in communication, teamwork, and adaptability, leveraging these soft skills to excel in fast-paced casino environments.

Skilled

Dealer with background in managing gaming tables and providing superior customer service.

Experience includes supervision of betting, verification of winnings, and adherence to game rules. Strengths encompass solid understanding of casino operations, strong mathematical skills, and ability to handle high-stress situations. Previous work has consistently resulted in satisfied customers and maintenance of integrity in gaming operations.

Craps Dealer at Golden Entertainment (2014-08 – 2026-04)

• Dealt cards for Table Games, Craps games, ensuring smooth gameplay and adherence to rules.
• Monitored player actions, maintaining game integrity and providing customer service.
• Managed chip transactions, accurately processing bets and payouts during gameplay.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.

Shift Manager at Golden Entertainment (2014-04 – 2014-08)

• Supervised daily operations to ensure efficient workflow and adherence to policies.
• Trained and mentored team members on customer service best practices.
• Resolved guest complaints promptly to enhance customer satisfaction and loyalty.
• Collaborated with management on operational strategies to improve overall service quality.
• Helped employees accomplish tasks during peak periods.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Coached employees on interactions with customers to drive exceptional service.
• Communicated with other shift managers to facilitate continuum of customer service.
• Provided coaching and guidance to team members when necessary to improve performance.
• Resolved conflicts between staff members in a professional manner.
• Directed and led employees and team members on effective operations, methods and procedures.

Duel Rate Supervisor /Casino Dealer at Eastside Cannery Casino Hotel (2012-11 – 2013-04)

• Supervised daily operations of gaming floor and customer service areas.
• Trained staff on customer service protocols and operational procedures.
• Dealt card games, Craps whenever necessary.
• Coordinated with management to implement company policies and procedures.

Table Games Floor Supervisor at Caesars Entertainment (2000-05 – 2007-10)

• Supervised daily operations of table games on the casino floor.
• Ensured compliance with gaming regulations and company policies.
• Trained and mentored dealers to enhance customer service skills.
• Resolved guest disputes and maintained a positive gaming atmosphere.
• Monitored game performance and reported irregularities to management.
• Resolved customer complaints efficiently while maintaining a professional demeanor.
• Ensured compliance with all applicable gaming regulations and laws.
• Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.

Table Games Floor Supervisor at Station Casinos Sunset (1997-06 – 2000-05)

• Supervised daily operations of table games on the casino floor.
• Ensured compliance with gaming regulations and company policies.
• Trained and mentored dealers to enhance customer service skills.
• Resolved guest disputes and maintained a positive gaming atmosphere.
• Monitored game performance and reported irregularities to management.
• Resolved customer complaints efficiently while maintaining a professional demeanor.
• Ensured compliance with all applicable gaming regulations and laws.
• Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.

Certified in Roulette, Black Jack – Southern Nv School of Dealing (1987-04 – 1987-06)

– Basic High School (1985-05)

Some College (No Degree) in Water Treatment – Clark County Community College