Terrance Hanton

Healthcare and human services professional with 8+ years of experience supporting individuals, families, and healthcare organizations. Skilled in client engagement, case documentation, medical courier operations, HIPAA compliance, and service coordination. Known for compassionate customer service, accurate documentation, and dependable support in fast-paced environments.

Medical Courier (Independent Contractor)

(2022-01)

• Transport medical specimens and healthcare materials while maintaining chain of custody and confidentiality.
• Coordinate time-sensitive deliveries between healthcare facilities.
• Maintain accurate electronic delivery documentation.
• Provide professional customer service while resolving delivery concerns.

Family Engagement Specialist - Pocono Services for Families and Children

(2016-08 - 2021-06)

• Connected families with community resources and supportive services.
• Conducted intake interviews and maintained confidential case records.
• Coordinated services with community agencies and multidisciplinary teams.
• Ensured documentation complied with organizational and regulatory standards.

Behavior Technician - Northwestern Human Services

(2015-06 - 2016-07)

• Implemented behavioral support plans under clinical direction.
• Maintained HIPAA-compliant documentation of client progress.
• Collaborated with behavioral health and case management teams.
• Supported clients in developing communication and daily living skills.

Associate of Science - Business Administration - Southern New Hampshire University