Charles Gurtizen

Human Resources professional with 15+ years of experience supporting multi-state, multi-site, and regulated organizations. Known for blending operational excellence with a people-first approach — creating HR processes that improve compliance, strengthen trust, and make employees feel supported. Skilled in modernizing HR systems, coaching managers, resolving complex employee issues, and building HR functions that are both efficient and deeply human.

Provided full-cycle HR support for a multi-state workforce of approximately 500 employees; partnered with leadership to resolve investigations and supported E-Verify accuracy and HR data integrity.

Human Resources Generalist - Smith Chason College - United States

(2024-07 - 2026-08)

• Delivered full-cycle HR support for a 500-employee multi-state workforce, strengthening consistency across locations.
• Designed state-specific onboarding workflows that improved compliance and enhanced the new-hire experience.
• Automated FMLA, termination, and HR notification workflows, reducing manual processing and improving accuracy.
• Built automated HR dashboards and weekly management reports to support data-driven leadership decisions.
• Led HR ticketing system implementation and trained HR team members, improving service delivery and standardizing processes.
• Supported internal audits and annual IPEDS reporting.

Senior Human Resources Coordinator - Smith Chason College - Los Angeles, CA

(2023-11 - 2024-07)

• Partnered with leadership on employee relations, investigations, recruiting, onboarding, and compliance.
• Produced recurring and ad hoc executive reports that strengthened visibility into workforce trends.
• Improved E-Verify accuracy and HR data integrity.
• Coordinated cross-functional projects spanning recruitment, benefits administration, and performance management.

Human Resources Administrator - DEXSTA Federal Credit Union - Wilmington, DE

(2020-12 - 2023-10)

• Oversaw HR operations for a regulated financial institution, ensuring compliance across recruiting, benefits, performance, and records management.
• Modernized HR systems: ATS, virtual onboarding, 401(k) file integration, E-Verify, electronic offer letters, and The Work Number.
• Redesigned recruiting strategy and fully staffed the organization within 12 months.
• Investigated employee concerns and advised executives on HR laws and compliance.
• Built manager toolkits for interviewing, employee relations, and performance management.
• Rebuilt onboarding documentation to ensure complete, compliant records.

Human Resources Coordinator - Pet Valu - Wayne, PA

(2019-05 - 2020-12)

• Administered benefits, Dayforce HRIS transactions, onboarding, payroll adjustments, and employee file maintenance.
• Created headcount, hours, turnover, and attrition reports for leadership.
• Planned wellness events and Lunch & Learns to strengthen employee engagement.
• Covered HR Generalist responsibilities during a colleague’s leave to maintain continuity.

Human Resources Associate - BlackRock - Wilmington, DE

(2018-02 - 2019-03)

• Served as primary contact for LOA administration, partnering with employees, managers, Employee Relations, Legal, Payroll, and vendors.
• Standardized LOA, accommodation, and return-to-work communications.
• Documented payroll and accommodation processes and implemented controls to reduce risk.
• Partnered with LOA insurance vendor to design an advice-to-pay report that eliminated manual calculations.

Benefits Coordinator - QVC - West Chester, PA

(2016-04 - 2018-02)

• Administered health, welfare, and retirement programs.
• Delivered new-hire benefits orientations and materials.
• Conducted audits to ensure accurate enrollment and eligibility.
• Managed relationships with brokers and carriers across medical, dental, prescription, life, disability, EAP, and FSA programs.

HR Roles (Employee Relations, Benefits, QA, Training) - Vanguard - Malvern, PA

(2007-04 - 2016-04)

• Delivered conflict resolution, investigations, performance coaching, and management training.
• Supported talent planning, engagement, retention, and leadership development.
• Administered employee benefits and retirement programs, including 401(k) and profit-sharing plans.
• Led data collection and analysis to identify trends and improve reporting.

SBS Processing Associate - Randstad USA

(2006-10 - 2007-04)

• Processed shareholder financial requests and demographic updates; clarified SEP IRA, SIMPLE IRA, 403(b), and small-company plan inquiries.

Public Relations Intern - Main Line Health

(2006-01 - 2006-04)

• Supported marketing and PR projects through press releases, media outreach, event promotion, and coverage tracking.

Master of Public Administration (MPA) - Human Resources Management - West Chester University of Pennsylvania

Bachelor of Arts - Journalism - Alvernia University