Terrica Nelson

Experienced healthcare and patient support professional with a career dating back to 2006. Diverse background in emergency department services, certified nursing assistance, home healthcare, hospice care, mental health support, medical-surgical nursing unit support, direct care, and foster care. Additional experience in life coaching and customer service.

Skilled in patient communication, compassionate care, problem-solving, customer relations, and supporting individuals through challenging circumstances. Dependable, adaptable, and committed to treating every individual with dignity, patience, and respect. Seeking a remote part-time opportunity in healthcare customer service, patient access, appointment scheduling, patient coordination, or healthcare support.

Emergency Technician - McLaren Greater Lansing - Lansing, Michigan

(2024-05)

• Support patient care operations in a fast-paced emergency department.
• Communicate with patients, families, and healthcare professionals.
• Assist with patient needs while maintaining compassion and professionalism.
• Adapt to changing priorities and support efficient department operations.
• Follow established safety, confidentiality, and workplace procedures.

Certified Nursing Assistant (CNA)

• Provided direct patient care and assistance with daily living activities.
• Supported patient comfort, safety, and dignity.
• Communicated patient needs and concerns to appropriate care team members.

Home Healthcare

• Assisted individuals with personal care and everyday needs.
• Provided compassionate support in home-based care settings.
• Helped promote comfort, independence, and quality of life.

Hospice Care

• Supported individuals and families during end-of-life care.
• Provided compassionate assistance and emotional support.
• Maintained dignity, patience, and respect when working with vulnerable individuals.

Medical-Surgical Floor Experience

• Supported patient care in a hospital medical-surgical environment.
• Worked alongside healthcare professionals in a clinical setting.
• Assisted with patient needs and unit operations.

Mental Health Support

• Assisted individuals experiencing behavioral and emotional challenges.
• Demonstrated patience, active listening, and professional communication.
• Supported individuals with dignity, compassion, and appropriate boundaries.

Direct Care & Foster Care House Mother

• Provided supervision, structure, and daily support for individuals in a residential care setting.
• Helped maintain a safe and supportive environment.
• Assisted with daily routines, communication, and individual needs.

Life Coach

• Provided encouragement, guidance, and personal development support.
• Helped individuals identify goals and work toward positive changes.
• Utilized active listening, communication, and problem-solving skills.

Customer Service

• Communicated with customers and addressed questions and concerns.
• Provided professional, courteous, and helpful service.
• Demonstrated conflict resolution, patience, and interpersonal skills.

High School Diploma