Terrie Hawkins

Experienced healthcare administrative professional with over 13 years of expertise in insurance verification, patient referrals, admissions, front-office operations, and patient scheduling. Skilled in coordinating patient care, processing authorizations, verifying insurance benefits, and maintaining accurate patient records. Known for strong organizational skills, attention to detail, and the ability to provide excellent customer service in fast-paced medical environments.

Insurance Verifier - GENESIS MEDICAL GROUP

(2023-11)

• Verify patient insurance benefits and eligibility for medical services.
• Process referrals and ensure required documentation is completed.
• Update patient demographics and insurance information accurately.
• Provide exceptional customer service while assisting patients and providers.
• Maintain accurate records through data entry and electronic medical systems.

Referral Coordinator - VILLAGE MEDICAL

(2020-09 - 2023-10)

• Coordinated specialty referrals and medical procedures for patients.
• Obtained insurance authorizations and referrals to ensure timely patient care.
• Scheduled appointments and managed provider calendars.
• Assisted patients with navigating healthcare services and treatment plans.
• Responded to incoming calls and addressed patient inquiries professionally.
• Maintained accurate patient records and referral documentation.

Front Office Coordinator - GREATER HOUSTON PSYCHIATRY

(2016-09 - 2020-08)

• Managed patient check-in and check-out processes.
• Registered new patients and updated demographic and insurance information.
• Verified Medicare, Medicaid, and commercial insurance coverage.
• Processed medication prior authorizations and specialty referrals.
• Scheduled appointments and coordinated patient procedures.
• Maintained medical records and ensured compliance with office procedures.
• Posted insurance payments and reconciled daily financial reports.
• Followed up on insurance claims and payment issues.
• Utilized ICD-10 and CPT coding knowledge to support billing processes.
• Provided excellent customer service to patients and healthcare providers.

Admissions Coordinator - WEST OAKS HOSPITAL

(2011-02 - 2016-08)

• Verified insurance benefits and eligibility for incoming patients.
• Processed admission documentation and patient intake paperwork.
• Assisted patients with financial counseling and payment plan arrangements.
• Performed billing-related functions and maintained accurate records.
• Managed high-volume phone communications and patient inquiries.
• Utilized Allscripts EMR to support admissions and patient documentation.
• Demonstrated the ability to work effectively in a fast-paced healthcare environment.

High School Diploma - Cypress Creek High School

North Harris County College