Experienced bilingual healthcare administrative professional
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Experienced bilingual healthcare administrative professional with over eight years of expertise in patient services, front office operations, scheduling, insurance verification, and electronic medical records. Skilled at coordinating patient care, optimizing provider schedules, managing high-volume workflows, and delivering exceptional customer service. Recognized for strong organizational skills, attention to detail, and the ability to build positive relationships with patients, providers, and multidisciplinary healthcare teams.
Front Desk Receptionist - Advanced OBGYN Institute - Pembroke Pines, FL
Front Desk Receptionist - Miami Global OBGYN LLC - Hialeah, FL
(2018-01 - 2022-12)
Patient Service Coordinator - Access FL (DCF) - Miami, FL
(2012-01 - 2018-12)
Coordinated patient scheduling, referrals, insurance verification, and appointment management. Served as the primary liaison between patients, physicians, specialists, and insurance companies to ensure continuity of care. Assisted patients with treatment coordination, follow-up appointments, community resources, and care planning. Resolved patient concerns while maintaining exceptional customer service and confidentiality.