Terrie Thomas

Dedicated and compassionate professional with extensive experience in customer service, caregiving, account management, data entry, and sales support. Strong problem-solving abilities, excellent communication skills, and a proven ability to multitask in fast-paced environments. Known for accuracy, reliability, and delivering exceptional service.

Home Care Aide - Self-Employed - Waterford, MI

(2008-06 - 2022-01)

Provided full-time care for a quadriplegic family member and additional clients.

• Bathing, grooming, dressing, meal preparation, and feeding
• Trachea care, catheter care, diaper changes, injections, and medication administration
• Maintaining a clean and safe home environment
• Documented care routines, medication schedules, and patient needs with accurate data entry
• Built a small client base through flyers and community outreach

Customer Service Representative - Gourmet Vitamin Coffee - Waterford, MI

(2006-01 - 2011-01)

Managed a home-based online business.

• Customer service and order processing
• Online marketing and product promotion
• Entered customer orders and maintained sales records
• Basic accounting and recordkeeping

Customer Service Representative - LiveOps - Waterford, MI

(2005-01 - 2006-12)

Handled direct-response inbound calls from home.

• Processed sales and customer orders
• Provided high-quality customer service
• Collected late payments and resolved account issues
• Performed data entry for customer accounts, payments, and call logs

Sales & Marketing / Account Representative - GMAC - Southfield, MI

(1997-01 - 2005-12)

Supported the General Motors Protection Plan and Motor Club.

• Developed sales and marketing strategies
• Trained new employees
• Processed Land Rover claims
• Updated daily status reports and account information with accurate data entry
• Supported retail relationships
• Awarded Top Sales Representative in the Direct Sales Unit

Home Care Aide - Ormond House - White Lake, MI

(2000-09 - 2001-09)

Cared for mentally challenged youth.

• Meal preparation, bathing, feeding, dressing
• Diaper changes and hygiene support
• Engaged youth through reading, games, and conversation
• Maintained daily care logs and activity records

Collections / Account Representative - NCO Healthcare, Inc. - Waterford, MI

(1997-01 - 1999-12)

Handled collections and account research for medical billing.

• Managed past-due medical accounts
• Maintained credit and collection records
• Entered account updates, payment information, and collection notes

Collection Manager / Account Representative - Leaseline Financial, Inc. - Birmingham, MI

(1996-01 - 1997-12)

Supervised a team of 12 and managed collection operations.

• Recruiting, training, and supervising staff
• Leading weekly team meetings
• Improving unit performance through new strategies
• Managing credit ratings, bankruptcy cases, and skip tracing
• Performed high-volume data entry for accounts, credit reports, and collection activity
• Developed a program that significantly increased profit in sales and collections

Bachelor of Arts - Communication - Wayne State University (2004-01)