Tess Helton

As a highly-motivated and goal oriented individual, I have a proven track record of providing exemplary levels of service for all clients ranging from the general public to the General Managers. I work well with others, on my own, under pressure, and can take charge during emergency situations. I have over 22 years in customer service and satisfaction.

I have developed and maintained many successful working relationships with internal and external staff by utilizing excellent communication and leadership skills.

Administrative Assistant/ Accounts Payable & Receivables at Pinnacle Management (2022-02 – 2025-02)

• Receive and manage payments from tenants to vendors.
• Processing invoices and disbursing vendor payments.
• Documenting expense reports, customer relations, secretarial duties, create and report maintenance work orders, manage key distribution to vendors and company staff.

Security Supervisor at Securitas (2013-10 – 2022-02)

• Protect client's property from damage by fire, severe weather, vandalism or burglary.
• Responding to emergencies (vehicle accidents, medical).
• Report and record all activities to the general manager and client.
• Scheduling 24/7 shifts and managing call offs.
• Make quick responsible decisions; interact with the public in a positive manner helping all visitors, staff and students.

Customer Service Representative at Lincare Medical (2012-09 – 2013-09)

• Secretarial and Customer Service Representative
• Packaging of medical supplies for delivery with proper paperwork for individualized setup.

Administrative Assistant at Lot King Realty (2010-08 – 2012-09)

• Secretarial and caretaking duties

Waitress, Drive through Attendant, Cashier, Cook, Dish Washer, Salad Bar Attendant, and Hostess at Frisch’s Big Boy (2004-01 – 2009-07)

Massage Therapy License – Cincinnati School of Medical Massage (2009)

Diploma – Indian Hill High School (2007)