Teyannaprincess Wells

Detail-oriented administrative and data entry professional with 15+ years of experience across healthcare, insurance, transportation, customer service, technical support, and account operations. Experienced in high-volume data processing, electronic records, scheduling, account updates, documentation, quality review, and confidential information handling. Strong ability to navigate multiple systems, follow detailed procedures, research discrepancies, and maintain accurate records in fast-paced environments.

Contact Center Representative / Technical Support - M&T Bank

(2026-01)

• Handle high-volume customer requests while documenting account information, issues, actions taken, and resolutions accurately.
• Navigate multiple banking and support systems, follow verification procedures, and complete account-related service requests.
• Troubleshoot digital banking and access issues while maintaining detailed notes and following established compliance workflows.

Member Service Representative - Point32Health

(2022-07)

• Manage high-volume insurance inquiries involving benefits, eligibility, claims, authorizations, billing, and provider-network information.
• Research member accounts across multiple systems, update records, document interactions accurately, and escalate complex issues when required.
• Maintain HIPAA-compliant documentation while meeting service, quality, and productivity expectations.

Help Desk Specialist / Patient Service Support - Yale New Haven Hospital

(2019-04 - 2022-07)

• Entered and maintained patient, appointment, insurance, demographic, and service information in Epic and other healthcare systems.
• Scheduled and confirmed appointments, resolved scheduling conflicts, processed account updates, and documented interactions in EHR systems.
• Provided Epic/application support, password resets, account-access assistance, troubleshooting, and workflow guidance to users.
• Handled sensitive patient information in accordance with HIPAA and organizational privacy requirements.

Customer Service Advocate - Coordinated Transportation Solutions

(2016-06 - 2019-04)

• Verified member eligibility and entered transportation requests for non-emergency medical appointments.
• Scheduled trips, coordinated transportation vendors, updated trip details, and documented customer interactions and complaints.
• Managed high-volume calls while maintaining accurate records and following HIPAA and service procedures.

Customer Service Specialist - CubeSmart

(2011-07 - 2016-06)

• Processed customer account updates, rentals, payments, billing inquiries, and service requests by phone, email, chat, and in person.
• Maintained accurate CRM notes and account records while resolving customer questions and payment-related issues.
• Balanced multiple daily requests while ensuring complete documentation and professional customer service.

Customer Service Specialist - Eastern Account Systems

(2008-09 - 2011-07)

• Handled billing and account inquiries, researched balances, processed payment arrangements, and updated customer records.
• Documented account activity and customer communications in CRM systems to support accurate follow-up and account resolution.
• Reviewed account information for completeness and followed established procedures for customer and payment processing.

Certification - Pharmacy Technician - Housatonic Community College