Thayre Trevino

Warm, bilingual customer service and sales professional with over five years of experience in fast-paced, client-facing environments. Known for building strong rapport, simplifying complex topics, and delivering tailored solutions with empathy and clarity. Skilled in remote communication, sales closings, and high-volume service workflows. Committed to exceeding expectations and creating positive, lasting impressions.

Sales Consultant – Residential & Commercial Solutions at Apex Nova Energy Solutions (2021-12 – 2024-12)

• Managed contracts from $50K–$250K+, presenting detailed breakdowns of long-term savings and warranties.
• Delivered custom proposals and guided clients through every stage of the sales cycle, in English and Spanish.
• Conducted in-person and remote closings using CRM platforms and e-signature tools.
• Developed trust through consistent post-sale follow-ups, boosting client satisfaction and long-term loyalty.

Customer Service Representative at State Farm (2020-06 – 2021-12)

• Assisted clients in both English and Spanish with coverage details, billing, policy changes, and account questions.
• Proactively contacted clients to review accounts, apply eligible discounts, and renew services.
• Handled a high volume of daily interactions with professionalism and attention to compliance.
• Balanced service excellence with soft sales and retention efforts, contributing to overall office success.

Sales Representative – Wireless Services at T-Mobile / KCI Wireless (2017-01 – 2018-12)

• Assessed customer needs and paired them with the best mobile plans, warranties, and upgrades.
• Maintained relationships through scheduled appointments and follow-ups, supporting long-term retention.
• Educated clients on technical features and plans in a simple, engaging way—always with a smile.

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