Thịnh Trường

Sophomore Cyber Security major student at Albertus Magnus College with a 3.75 GPA. I have experience in IT support, tutoring, and leading campus orientation, where I developed strong technical, communication, and organizational skills. I am seeking opportunities in cybersecurity related roles where I can continue to learn, gain hands-on experience, and contribute to a team.

IT/AV Support Intern - Albertus Magnus College - New Haven, CT

(2026-02 - 2026-05)

• Diagnosed and resolved hardware and software incidents using DWService for remote endpoint access and troubleshooting
• Deployed and operated AV infrastructure including projectors, displays, and audio systems, and configured Zoom for hybrid events, virtual instruction, and institutional meetings
• Conducted end-user training on campus technologies and managed help desk tickets, maintaining clear communication with end users and IT staff

Orientation Leader - Albertus Magnus College - New Haven, CT

(2025-05 - 2025-08)

• Facilitated orientation programs for incoming students, providing campus tours, academic guidance, and resources to ease transition into college life
• Led group discussions and team-building activities, fostering a welcoming and inclusive environment for diverse student populations
• Collaborated with university staff to coordinate events, manage schedules, and address student questions and concerns effectively

IT Intern - ASSA ABLOY - New Haven, CT

(2023-09 - 2024-06)

• Installed, imaged, and configured laptops, operating systems, and software for end-users, ensuring smooth deployment and readiness.
• Delivered timely technical support by diagnosing and resolving hardware/software issues, improving user productivity, and minimizing downtime.
• Collaborated with team members to streamline IT processes and documented technical procedures, enhancing efficiency and knowledge sharing across the department.

B.S - Cyber Security - Albertus Magnus College (2028-05)