Thoa Tang

Detail-oriented professional with 8+ years of operations experience involving data tracking, quality auditing, and pattern recognition — core skills directly applicable to data annotation and labeling. Experienced in leveraging AI-powered tools for business analytics, content classification, and customer sentiment analysis. Strong ability to follow structured guidelines, identify inconsistencies, and make accurate judgment calls with minimal supervision.

Bilingual (English/Vietnamese) with proven ability to handle nuanced, multilingual content review and categorization. Adaptable and quick to learn new platforms, annotation tools, and evolving workflows.

Founder / Owner - Omomi Lash & PMU - Palo Alto, CA

(2022-07 - 2025-12)

• Founded and operated a full-service spa, managing daily operations, data tracking, and quality control processes
• Developed and implemented standardized service guidelines and classification criteria, ensuring consistent quality and decision-making across all staff — mirroring annotation guideline adherence
• Tracked and analyzed business metrics (appointments, revenue, customer feedback) using spreadsheets and AI-powered analytics dashboards to identify trends and improve performance
• Utilized AI-based sentiment analysis tools to categorize and label customer reviews, identifying recurring themes to drive service improvements
• Conducted regular quality audits, systematically identifying service gaps, mislabeled inventory, and data inconsistencies — similar to QA in data labeling workflows
• Leveraged AI scheduling and CRM platforms (e.g., automated booking systems, AI chatbots) to streamline customer communications and reduce manual workload
• Applied AI content generation tools for social media marketing, reviewing and editing AI outputs for accuracy, tone, and brand consistency
• Managed multiple workflows simultaneously, prioritizing tasks and maintaining accuracy under tight deadlines
• Delivered bilingual (English/Vietnamese) customer support, demonstrating ability to interpret and classify multilingual content accurately

Co-Founder / Owner - La Jolie Salon & Spa - Palo Alto, CA

(2017-01 - 2021-08)

• Led operations for a high-volume nail spa with a team of 25, overseeing scheduling, staffing, and workflow coordination
• Maintained and analyzed large-scale operational data (sales, appointments, inventory) using spreadsheets and data visualization tools to support business decisions
• Categorized and labeled customer behavior data to identify patterns in retention, churn, and service preferences — applying structured taxonomy and tagging methodology
• Trained and supervised 25+ staff members on standardized procedures and quality guidelines, ensuring consistent adherence — directly analogous to annotation guideline training
• Performed continuous quality checks and audits on service delivery and data records, improving consistency and catching errors — core competencies for data labeling QA
• Used AI-driven marketing platforms to segment customer audiences, classify campaign performance, and optimize outreach strategies
• Resolved complex customer and operational issues by analyzing data, identifying root causes, and applying structured decision-making frameworks

Bachelor of Arts - English - Da Nang University of Foreign Languages (2006 - 2010)

Associate of Arts - Business & CIS Emphasis - De Anza College (2012 - 2015)

Associate of Arts - Business Management - De Anza College (2012 - 2015)