Thomas Aoki

I am a leadership-driven operations professional with 15+ years of experience creating exceptional guest experiences, developing high-performing teams, and driving results in fast-paced service environments. I specialize in building service-first, people-first cultures that turn customers into loyal fans and employees into top performers.

With a background in hospitality management and soccer coaching, I thrive in environments that blend community, sport, and customer engagement. I bring a proven ability to grow revenue, manage budgets, streamline operations, and deliver consistent, high-quality experiences through clear standards and real-time problem solving.

My leadership style centers on coaching, accountability, and care—celebrating wins, correcting fast, and empowering teams to excel. I love building a space where people feel welcomed, motivated, and part of something bigger.

Experienced operations and customer service leader with a background in hospitality, team leadership, and sales. Proven ability to build strong teams, improve performance, and create welcoming, service-focused environments in sports and hospitality.

Bachelor’s degree with ongoing graduate studies in kinesiology. Training in leadership, performance, and athlete development.