Thomas Williams

Prospect independent stores to develop new business opportunities. Build relationships with store owners, buyers, and decision-makers. Open new retail accounts and expand territory distribution.

Territory Sales Manager at HiTouch Libations DSD (2026-07 – Present)

• Prospect independent stores to develop new business opportunities.
• Build relationships with store owners, buyers, and decision-makers.
• Open new retail accounts and expand territory distribution.
• Successfully secured Little Tokyo Marketplace as a new account.
• Present and sell products to independent retailers.
• Manage customer relationships and follow up with prospective accounts.
• Identify new markets and opportunities for business growth.

Territory Sales Manager at The CPG Collective (2026-05 – 2026-08)

Drive sales growth and brand visibility across multiple grocery and retail accounts by building strong relationships with store managers and buyers. Regularly visit store locations to present and promote a portfolio of products, secure new placements, and negotiate displays and promotional opportunities. Manage in-store execution by ensuring proper merchandising, pricing, and inventory levels, while identifying opportunities to expand shelf presence and increase sell-through.

Monitor market trends and competitor activity to provide actionable insights and support strategic growth. Operate independently in a fast-paced, field-based environment, balancing multiple accounts and maintaining consistent communication with internal teams and brand partners to achieve sales targets.

Waiter/Food Runner at River Ranch Bar & Grill (2025-05 – 2026-04)

Motivated and customer-focused food runner and server with experience working in fast-paced restaurant environments. Skilled at delivering efficient service, maintaining clear communication between kitchen staff and guests, and ensuring a positive dining experience. Strong ability to multitask under pressure while staying organized, attentive, and professional.

Experienced in handling customer requests, supporting team operations, and creating a welcoming atmosphere that keeps service running smoothly. Known for reliability, teamwork, and maintaining high standards of hospitality during busy shifts.

Ski Lift Operations at Palisades Tahoe (2024-11 – 2026-04)

As a Ski Lift Operator, I was responsible for ensuring the safe, efficient, and enjoyable transportation of skiers, snowboarders, and other guests on the ski lifts. I operated various lift systems, including chairlifts, while adhering to all safety protocols and resort policies. I provided excellent customer service by assisting guests with boarding and unloading, answering questions, and ensuring their overall comfort.

Additionally, I conducted routine safety checks, monitored equipment functionality, and responded promptly to any operational issues or emergencies. With a strong focus on safety and guest satisfaction, I worked effectively in a fast-paced and often challenging outdoor environment.

Barista/Waiter at Christy Hill Restaurant (Minglewood) (2025-05 – 2025-09)

• Balanced responsibilities as both a barista and server, delivering high-quality customer service in a fast-paced environment.
• Managed full table service, including order taking, food delivery, and guest experience.
• Prepared coffee and specialty beverages while maintaining efficiency and consistency.
• Ensured the store remained clean, organized, and fully stocked to uphold a welcoming and professional atmosphere.

Retail Sales Associate at VOLCOM (2023-10 – 2024-07)

In my role as a Retail Sales Associate, I take pride in actively enhancing customers' shopping experiences by providing personalized assistance and expert product guidance. Beyond assisting customers with their needs, I am dedicated to upholding the highest standards of cleanliness and presentability within the store. Meticulously ensuring that the environment is not only welcoming but also visually appealing, I contribute to creating a positive and memorable shopping atmosphere.

This commitment to customer satisfaction and the overall aesthetics of the store reflects my dedication to delivering excellence in every aspect of the retail environment.

Retail Sales Associate at Men's Suit Warehouse (2024-02 – 2024-06)

My role in this position was to essentially help customers with the process of buying a suit or tuxedo. I was tasked to take measurements from each of the customers to help point them in the right direction of what they work actually looking for. I was also in charge of creating rental orders for either individuals or full wedding groups, making sure all measurements were accurate and helping them pick the style that they most desire.

On special occasions I would have to help a bride and groom create the wedding group itself and try and tailor to their needs.

Activation Coordinator at GALLEGOS United (2023-12 – 2024-01)

I took a part-time position as an Event Activation Coordinator during my winter break. My roles in this position involved meticulous planning, coordination, and execution of various aspects, such as logistics, marketing, and on-site operations. I was responsible for maintaining contact with potential sponsors and vendors for the said event, ensuring that every detail aligned with both parties.

From managing timelines and budgets to overseeing promotional activities, my position demanded a keen eye for detail, strong organizational skills, and the ability to troubleshoot on the fly.

Production Assistant at Oak Leaf Productions (2023-06 – 2023-08)

I was responsible for a variety of roles to fully grasp the general process of production, from pre-production to production, and then witnessed the process of post-production. For shoots, I was responsible for location scouting and handling the talent. I also had to handle the equipment properly to prevent any sort of damages. Additionally, depending on the shoot, I was responsible for taking care of the talent by providing them with food and beverage options.

Account Services Specialist at GALLEGOS United (2023-06 – 2023-07)

I was responsible for creating competitive decks for client (in this case Dr. Pepper) to help summarize their overall competition and what kind of activations they have doing. I was also tasked in creating workback schedules for my intern project to help others stay on a certain deadline for a specific project. After this I then transferred to the production side of the ad agency.

Waiter at BJ's Restaurants, Inc. (2022-06 – 2023-04)

• Customer Service: Delivered exceptional service by greeting and seating guests, taking orders accurately, and providing menu recommendations. Addressed guest inquiries and concerns promptly to ensure a memorable dining experience.
• Order Management: Efficiently managed orders and coordinated with kitchen staff for timely and accurate food and beverage delivery. Maintained clear communication with guests regarding special requests and dietary needs.
• Table Maintenance: Kept dining areas clean and organized by promptly clearing and resetting tables. Replenished supplies and ensured tables were prepared for new guests, contributing to smooth service operations.
• Sales and Upselling: Enhanced guest experience through upselling and suggestive selling, resulting in increased average check totals. Utilized knowledge of menu items and specials to drive sales.
• Team Collaboration: Worked effectively with servers, bartenders, and kitchen staff to ensure efficient service. Supported team members during busy periods, demonstrating a collaborative and flexible approach.
• Cash Handling: Processed payments accurately using POS systems, handling cash and credit transactions. Managed end-of-shift cash-out procedures with attention to detail.
• Health and Safety: Adhered to health and safety regulations, including proper food handling and sanitation practices. Maintained a clean and safe work environment in compliance with restaurant policies.
• Conflict Resolution: Resolved guest complaints with professionalism and empathy, turning negative experiences into positive outcomes. Contributed to high guest satisfaction and repeat business.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.

Busser/Server at solita Tacos & Margaritas (2021-02 – 2021-08)

As a back-end server at this restaurant, my initial role involved handling smaller tables, a natural progression as I began my journey in the serving domain. Despite the scale of the tables, I approached each service with dedication and attentiveness, ensuring that every guest received a high level of care and satisfaction. This experience allowed me to gradually expand my skills and knowledge in serving, setting the foundation for taking on more diverse and challenging responsibilities as I advanced in my role.

Retail Merchandiser at Empire Marketing Strategies (2020-02 – 2020-05)

I was responsible for commuting to specific grocery stores and constructing brand-new displays for brands partnered with Empire, while also maintaining other displays that were visible in the store.

Bachelor's degree in Communication and Media Studies – Colorado State University Global (2025-05 – 2027-01)

Communication and Media Studies – University of Colorado Boulder (2021-08 – 2024-01)

Associate's degree in General Studies – Cypress College (2020-08 – 2021-05)

Film/Cinema/Video Studies – Wagner College (2019-08 – 2020-01)

High School Diploma in High School/Secondary Diplomas and Certificates – Servite High School (2015-08 – 2019-05)