Tian Williams

A self-driven and trustworthy hospitality expert with more than 7 years of growing leadership experience in guest services and hotel operations. Fluent in German and Swiss German, with a track record of successfully interacting in a variety of multicultural settings. Renowned for managing teams, resolving conflicts, and providing outstanding customer service.

Knowledgeable about hotel management, group reservations, front desk operations, and night audit protocols. Competent with Fosse, OnQ, and Opera, three industry-standard hotel systems.

Night Audit Manager at Millenium Hotel (2022-01 – 2024-12)

Managed night audit operations and guest relations

• Printing downtime reports
• Blocking VIP and groups
• Running night audit
• Charging all no shows accordingly
• Sending out all night audit reports to corporate and My Digital Office
• Completing porterage
• Conducting managers present at front desk
• Handling all guest complaints

Operations Manager at Courtyard By Marriott (2019-01 – 2022-12)

Oversaw hotel operations and management

• Printing downtime reports
• Blocking VIP and groups
• Running night audit
• Charging all no shows accordingly
• Sending out all night audit reports to corporate and My Digital Office
• Completing porterage
• Conducting managers present at front desk
• Handling all guest complaints
• Blocked groups in hotel system
• Meeting with leaders for hotel weekly

GSA / Front Desk Supervisor / Sales Coordinator at Fairfield Inn-Springhill Suites (Dual property) (2017-01 – 2019-12)

Managed guest services, front desk operations and sales

• Organize, confirm and process guest check-ins and outs
• Secure payments, verifying and adjusting billing as needed
• Providing guests with room information, direction and amenities
• Proving all guests with exceptional customer service
• Creating group reservations
• Creating a group masters account
• Sending out invoices to potential clients
• Showing rooms and meeting space to potential clients
• Taking payments for groups
• Going to different sales events to get new clients
• Managing staff to ensure that all hotel protocols are followed

Youth Counselor at Light House 3-Core Services - DHS (2017-01 – 2018-12)

Provided counseling and support services to youth clients

• Conducting new intake interviews
• Creates individual treatment plan
• Mediating conflicts
• Assisting clients with finding jobs
• Conducting room checks hourly
• Conducting room search weekly
• Working closely with director
• Completing shift reports
• Facilitates group daily

Degree in Massage Therapy – Phoenix Vocational Training College (2014-01 – 2016-12)

Caribbean Secondary Education Certificate – Little London High School (2009-01 – 2014-12)