Tiana Frederick

Cleaned and sanitized metro train interiors, including seats, floors, windows, and high-touch surfaces. Operated cleaning equipment and used approved cleaning chemicals in accordance with safety procedures. Performed detailed inspections to identify cleanliness and maintenance issues.

Cleaning at Wmata Metro / Hands On Llc (2025-12 – 2026-06)

• Cleaned and sanitized metro train interiors, including seats, floors, windows, and high-touch surfaces.
• Operated cleaning equipment and used approved cleaning chemicals in accordance with safety procedures.
• Performed detailed inspections to identify cleanliness and maintenance issues.
• Removed trash and debris to maintain a safe and welcoming environment for passengers.
• Worked efficiently to meet strict train turnaround schedules.

Cashiers at Family Dollar (2024-04 – 2025-10)

• Processed cash, credit card, and mobile payment transactions accurately.
• Assisted customers with purchases, questions, and product information.
• Balanced cash drawer and handled daily cash reconciliation.
• Stocked shelves and maintained an organized sales floor.
• Resolved customer concerns professionally and courteously.
• Assisted with opening and closing procedures.
• Maintained a clean and welcoming store environment.
• Worked collaboratively with family members and staff to support daily operations.

Concierge at NVT Staffing (2025-01)

• Assisted guests, residents, or visitors with requests, directions, reservations, and local recommendations.
• Provided exceptional customer service in a professional and courteous manner.
• Managed incoming calls, emails, and visitor inquiries.
• Coordinated services such as transportation, maintenance requests, and deliveries.
• Maintained accurate records and communicated important information to staff and management.
• Handled confidential information with discretion.
• Resolved guest concerns and issues promptly and effectively.
• Monitored building access and ensured compliance with security procedures.

– Luke C Moore

Degree – School Name (2025-06)