Tiaonda Craw

Detail-oriented Medical Scheduling and Patient Access Specialist with 7+ years of experience coordinating appointments, managing provider schedules, and supporting patients in high-volume medical and dental settings. Highly skilled in EMR systems, insurance verification, inbound call management, and HIPAA compliance. Known for accuracy, organization, and providing compassionate patient-centered care.

Medical Front Office Specialist - Wellstart Medical

(2024-10)

• Coordinate patient appointments and provider schedules using EMR systems.
• Handle high-volume inbound calls, verify insurance eligibility, update patient records, and ensure compliance with HIPAA guidelines.
• Serve as primary point of contact for patient scheduling and inquiries.

Front Desk Receptionist - Nexus Pain Center

(2021-08 - 2024-10)

• Managed appointment scheduling for multiple providers while handling inbound patient calls.
• Verified insurance coverage, assisted with referrals, and maintained accurate electronic medical records.
• Provided scheduling support in a fast-paced clinical environment.

Front Desk Receptionist - Affordable Dentures & Implants

(2018-06 - 2021-08)

• Scheduled new and returning patient appointments, coordinated treatment timelines, verified insurance, and communicated procedure details.
• Maintained patient flow and ensured accurate documentation.

High School Diploma - Troup High School