Client Experience & HR Communication
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I’m a remote support professional with 15+ years of experience delivering clear, empathetic communication through chat, email, and written channels. My background in HR and People Relations has strengthened my ability to resolve issues, de‑escalate concerns, and guide customers with accuracy and professionalism. I’m seeking part‑time evening and weekend opportunities where I can provide high‑quality chat support, documentation, and customer care.
Experienced communication and support professional with 15+ years in People Relations and HR, specializing in written communication, chat‑based support, and issue resolution. I’ve supported employees, managers, and clients through clear, empathetic messaging, helping resolve inquiries, document cases, and guide individuals through policies and processes. My background includes conflict resolution, documentation, onboarding support, and managing multiple conversations in fast‑paced environments.
I bring strong attention to detail, professionalism, and a calm, solutions‑focused approach to every interaction.
I hold a Master of Science in Criminal Justice and a Bachelor of Arts in Education from Saint Leo University, along with an Associate of Arts in Liberal Arts from Broward Community College. My academic background strengthened my communication, critical thinking, and problem‑solving skills — all of which support my work in customer service, chat support, and HR communication roles.