Tierra Gibbs

Experienced Call Center Agent with a proven track record of delivering exceptional customer service, resolving issues promptly, and ensuring client satisfaction. Skilled in managing inbound and outbound calls, documenting interactions accurately, and providing leasing information effectively. Proficient in CRM software, property tours, and lease agreement processes to drive occupancy goals.

Eager to apply expertise in customer service, administration, and client relations to contribute to business growth and adapt to technological advancements. Passionate about community service, mentorship, and supporting individuals in need.

Call Center Agent - AOS Logistics LLC

(2024-08)

Managed inbound and outbound customer calls with a focus on exceptional service and timely issue resolution.

• Demonstrated professionalism and empathy in addressing customer concerns and complaints.
• Documented customer interactions in CRM software for efficient tracking and follow-up.
• Conducted property tours and provided leasing information to prospective tenants.
• Assisted in lease agreements and renewal processes to meet occupancy goals.

Call Center Agent - Mills Properties

(2023-01 - 2024-02)

Advertised and promoted available rental properties to attract tenants.

• Scheduled and conducted property tours to showcase rental units.
• Processed leasing applications, background checks, and credit checks efficiently.
• Managed lease agreements, renewals, and tenant records accurately.
• Provided excellent customer service by addressing tenant concerns promptly.

Account Processor - US Bank

(2018-03 - 2019-01)

Managed client account information, processed customer correspondence, and handled daily transactions.

• Processed accounts manually and using automated systems to ensure accuracy and efficiency.
• Operated financial processing machines like Machine 150, Itrans, and IBML.
• Trained new employees and ensured compliance with banking policies and security measures.
• Supervised and mentored children and teenagers, ensuring their physical and emotional well-being, while developing and implementing youth programs focused on personal growth and creative expression, and leading dance performances for ministry outreach.

Sitter - TLC Family Care, St. Louis - St. Louis

(2024-11)

• Assisted children with homework, providing guidance and support to help them improve their academic performance
• Assisted with basic childcare tasks such as changing diapers, bathing, and dressing children
• Cooked nutritious meals for children and managed their food requirements
• Encouraged and monitored children's play activities
• Responded to and reported any signs of illness or injury
• Stayed with children during outings and activities
• Provided regular feedback to parents on their children's progress and behavior
• Created and implemented activities and games to engage children and help them develop motor skills

Cosmetology - Alvareitas Cosmetology School, Belleville (2009-01)

High School Diploma - East Saint Louis High School, East St. Louis (2006-01)