Tif Stephens

I have 15+ years experience in call center environments and clerical background in medical settings and public welfare. I love learning new things and consider myself a very quick learner. I work well with others and by myself, as with my last job. I like going to work with an idea of what needs to be done for the day and just doing it! I enjoy that sense of successful completion at the end of the day!

Dog Walker at Rover.com (2024-07 – Present)

• Dog walking
• Dog sitting
• House sitting
• Plant watering
• Light housework

Office Assistant at CoxHealth Pain and Neurology Clinic (2023-06 – 2026-05)

• Greet patients as they walk in
• Answer multiline phones
• Check patients in/out for appointments
• Take prescription refill requests over the phone
• Take messages for medical providers
• Prep patient charts for upcoming appointments
• Basic clerical duties

Sales Associate at Dont 4 Get About Me (2024-06 – 2024-08)

• Customer service (retail)
• Handle cash and credit card transactions
• Keep sales floor clean by sweeping, dusting, vacuuming

Sales Associate at Dont 4 Get About Me (2023-02 – 2023-07)

• Customer service (retail)
• Handle cash and credit card transactions
• Keep sales floor clean by sweeping, dusting, vacuuming

Imaging Specialist at CoxHealth (2023-03 – 2023-06)

Health Information Management

• Scan outpatient charts and documents
• Pick up charts in outpatient offices, ER, Urgent Care, and inpatient charts in hospital

Gap in Employment at Relocated to Missouri (2022-07 – 2023-02)

I relocated to Missouri from California.

Self Sufficiency Support Assistant at Tulare County Health and Human Services Agency (2016-05 – 2022-07)

• Scanned all documents that came through the office from clients and case workers and put into correct client's case
• Backup for clerical switchboard to cover staff meetings or if the unit was short staffed
• Assisted switchboard with logging in all drop off mail that came to office, then sent off to imaging
• Provided clerical support to case workers in the unit such as scanning documents into correct case
• Answered client calls regarding Employment Services such as child care, mileage reimbursement, etc.
• Processed monthly diaper ancillaries for clients with eligible children
• Returned calls to clients and/or child care providers that left voicemails
• Assembled and stocked various Employment Service packets, making sure that the documents were the most recent versions and shredding the expired documents in County bins
• Kept child care provider payment log updated monthly
• Assigned new cases to workers next in rotation
• Assisted my direct unit supervisor with any projects he needed help with
• Set up the Welfare to Work Orientations for the workers that presented the orientations to new clients

Self Sufficiency Support Assistant at Tulare County Health and Human Services Agency (2014-04 – 2016-05)

• Answered incoming calls on the switchboard, transferring calls to the correct worker/department
• Processed all incoming office/client mail that was dropped off at the office or mailed to our PO Box; date stamped and logged in mail using county program
• Created tasks in the system so workers knew that client documents were received
• Sent mail once completed over to Imaging Unit for scanning
• Kept clerical inventory such as pens, paper clips, envelopes, etc. properly stocked at all times
• Scanned all documents from clients and case workers that came through office, made sure that scans were legible

Unit Secretary at Kaweah Health Medical Center (2009-07 – 2013-06)

Mother/Baby (Post-Partum) Floor

• Greeted every person that came to the floor with a smile
• Answered all unit phone calls, transferred to correct room or staff member, and answered questions to the best of my knowledge
• Answered patient call lights in timely manner, informed nurses what their patients were needing
• Made outbound calls to medical providers and to other ancillary departments within the hospital at the request of nurses or other medical staff
• Kept clerical inventory stocked at all times of the supplies used at the nurse's stations on the floor
• Kept the floor supply closets stocked with patient necessities
• Went through every patient chart after medical providers would see them to enter any orders that were handwritten into hospital system
• Transferred patients to rooms from Labor and Delivery or NICU in hospital bed tracking system
• Transferred patients out of the rooms in the bed tracking system so Environmental Services could clean the room when they were discharged
• Assisted CNAs setting up rooms for new patients, wheeling patients to see their babies in NICU, and wheeling patients out to their rides when discharged
• Broke down charts when patients were discharged

PBX Operator at Kaweah Health Medical Center (2003-05 – 2009-07)

• Answered all incoming calls for the whole district
• Transferred calls to correct room/department
• Called overhead codes that came in through the switchboard or the alarm system
• Called/paged appropriate first responders that were needed for codes
• After hours answering service for Home Health, Private Home Care, Respiratory, and Non-Invasive Cardiology
• Paged on-call medical staff after hours
• Recorded date/time/number of every call that came in on the switchboard in a notebook so it could be referenced to for any reason

Associate in Science (AS) in Pharmacy Technician – San Joaquin Valley College-Visalia