Tiffany Fortune

Seasoned hospitality professional with a strong background in luxury service, fine dining, and customer experience. Skilled in optimizing operations, leading high-performing teams, and delivering tailored, guest-focused solutions. Known for being poised, adaptive, detail-oriented, and driven to uphold a brand's excellence.

Lead Cocktail Server - Palma Phoenix - Phoenix, Arizona

(2024-04)

• Acted as the first point of contact for guests, responsible for creating a welcoming atmosphere, greeting customers and ensuring their needs are met throughout their dining experience.
• Managed food sanitation and safety standards, enhancing table turnover by 24%
• Simultaneously, assessed and addressed equipment and kitchenware needs, orchestrating timely replacements and repairs, culminating in zero instances of equipment malfunction during operating hours.
• Spearheaded the efficient organization of extensive party reservations and special events, contributing to a remarkable +30% increase in guest retention through meticulous planning and execution.

Guest Service Agent - Nobu Hotel - Chicago - Chicago, Illinois

(2023-07 - 2024-08)

• Demonstrated an unwavering commitment to excellence within the esteemed confines of a 5-star luxury hotel, resulting in a noteworthy enhancement of overall guest satisfaction
• Successfully orchestrated the daily fulfillment of requests and preferences for 20-50 guests concurrently, showcasing adept organizational and prioritization skills to ensure a consistently exceptional guest experience.
• Prepared for guest's arrival by astutely looking through reports and managing by guest preference.
• Checked-in guests in a tailored, yet efficient way, to abide by standards of luxury hospitality service.
• Assisted guests with making, modifying and canceling reservations in a poised and efficient manner.
• Anticipated needs of guests and proactively offered services that would enhance the guest's stay.

Lead Cocktail Server - Kitchen + Cocktail's - Chicago - Chicago, Illinois

(2022-03 - 2023-09)

• Successfully engaged with and attended to high-end clientele, ensuring a seamless service cycle that exceeded their expectations.
• Implemented cutting-edge food and beverage service while actively monitoring guest satisfaction, consistently delivering the highest quality formal table service and fostering memorable dining experiences.
• Collaborated with the talent acquisition team to identify, schedule, train, high potential talent which included onboarding and mentoring over 15 new hires through their development.
• Ensured cleanliness and organization of main dining areas including table settings pre and post service.
• Remained privy to menu knowledge to train the serving staff on service protocols and enhancement of customer interaction.

Bachelor of Fine Arts - Photography - University of Missouri - Columbia (2012-08 - 2016-05)

Liberal Arts Studies - Humanities - Mother McAuley School of Liberal Arts High School (2008-08 - 2012-05)