Tiffany G.

Administrative coordinator with 7+ years of experience supporting office operations, maintaining confidential records, and coordinating customer communications in fast-paced environments.

Experience includes records management, CRM systems, Microsoft Office, Google Workspace, Salesforce, Zendesk, and cross-functional collaboration to support daily operations. Recognized for handling a high-pressure custody dispute professionally while maintaining accurate documentation and timely communication. Brings an Associate of Arts in Drama, which strengthened public communication and the ability to remain composed in demanding situations.

Emergency Call Taker - Prince George's County Office of the Sheriff - Upper Marlboro, MD

(2024-01 - 2025-01)

• Entered approximately 20 felony warrants each week while maintaining accuracy across NCIC, METERS, JPortal, and county records systems
• Managed high-priority NCIC and extradition requests while ensuring legal compliance and timely communication with law enforcement agencies
• Responded to as many as 65 calls per shift while maintaining confidential physical and electronic records and resolving inquiries efficiently
• Earned internal recognition for professionally managing communications during an escalating custody dispute that contributed to a safe resolution

Table Games Dealer - MGM Resorts National Harbor - National Harbor, MD

(2022-01 - 2023-01)

• Managed gaming tables handling approximately $25,000 in chips per shift while maintaining accuracy and compliance with gaming regulations
• Dealt Blackjack, Roulette, Three Card Poker, Four Card Poker, Ultimate Texas Hold'em, and Pontoon while delivering attentive guest service
• Mentored new Roulette dealers on game procedures and operational standards
• Calculated payouts quickly and accurately in a fast-paced, high-volume casino environment

Administrative Assistant - Robert Hall & Associates Tax Accountants - Glendale, CA

(2020-01 - 2020-12)

• Supported more than a dozen tax preparers while assisting up to 40 clients daily through phone, email, and administrative support
• Maintained confidential client records and organized file management systems to improve document accessibility
• Responded to client inquiries using Microsoft Office and Zendesk while providing timely, accurate information
• Processed and organized client documentation to support efficient office operations

Administrative Assistant - Ultimate Staffing Solutions - Century City, CA

(2018-01 - 2020-01)

• Supported a retail headquarters HR department by managing 40 to 50 emails daily while maintaining accurate records
• Maintained employee records in Oracle, QuickBooks, Paycom, and CRM systems with accurate, high-volume data entry
• Verified onboarding documents, updated payroll records, and resolved employee timekeeping issues
• Partnered with HR and internal teams to resolve administrative requests and maintain accurate records

Certification - Job Readiness & Professional Development - Chrysalis (2026-01)

Associate of Arts - Drama - Baron Brown School for the Dramatic Arts