Tiffany Hammonds

Healthcare operations leader with 17+ years of experience across Emergency Department, Patient Access, admissions and registration, primary care, urgent care, ambulatory, and multi-site operations. Currently lead 24/7 Emergency Department Patient Access at UCSF Health, overseeing 21+ employees. Proven results include 30–40% growth in point-of-service collections, 43% improvement in clinic profitability, and NPS improvement from 86% to 97%.

Patient Access Services Manager – Emergency Department - UCSF HEALTH - San Francisco, CA

(2024-07)

• Lead 24/7 ED Patient Access operations and oversee 21+ employees across high-volume workflows.
• Direct staffing, scheduling, recruitment, onboarding, training, productivity, performance management, and coverage planning.
• Increased point-of-service collections 30–40% through workflow standardization, KPI monitoring, coaching, and accountability.
• Partner with clinical leaders, HR/Labor Relations, Revenue Cycle, Compliance, and other stakeholders to resolve operational barriers.
• Use Epic data to identify performance gaps, revenue opportunities, and process-improvement priorities.

District Practice Manager – Primary Care & Urgent Care - CARBON HEALTH - California

(2020-08 - 2024-06)

• Directed multi-site primary and urgent care operations for 100+ employees across extended-hour locations.
• Managed multimillion-dollar budgets and full P&L accountability; contributed to 43% profitability improvement.
• Improved patient satisfaction/NPS from 86% to 97% through workflow redesign, service recovery, and staff engagement.
• Led recruitment, training, scheduling, payroll, performance management, and employee development.

Manager – Emergency Department Unit - JOHN MUIR HEALTH - Concord, CA

(2007 - 2020)

• Managed ED admissions, registration, patient flow, financial clearance, bed coordination, and discharge operations.
• Led 4–7 supervisors/managers and teams ranging from 22–128 employees.
• Partnered with physicians, nursing, Patient Access, and ancillary departments to improve throughput and operations.

Associate Degree - Liberal Arts - Contra Costa College