Brittany Smith

Results-driven healthcare leader with more than five years of progressive leadership experience within a large integrated health system. Demonstrated success in patient access operations, physician practice management, workforce scheduling, process improvement, employee engagement, and patient experience initiatives. Proven ability to lead multidisciplinary teams, optimize operational performance, ensure regulatory compliance, and drive high-quality service delivery.

Recognized for building collaborative workplace cultures, developing employees, and implementing solutions that improve efficiency while maintaining exceptional patient care standards. Currently pursuing opportunities to leverage advanced healthcare administration expertise and leadership experience in management and operational leadership roles.

Patient Access Supervisor at WellSpan York Hospital (2026-05 – Present)

Lead daily operations for the Patient Access department, ensuring efficient patient registration, scheduling, financial clearance, and regulatory compliance while maintaining exceptional patient experience standards.

• Direct day-to-day operations to ensure efficient departmental performance and service delivery.
• Supervise Patient Access team members, providing leadership, coaching, and performance management.
• Ensure accurate collection and documentation of demographic, insurance, and financial information.
• Collaborate with clinical, administrative, and revenue cycle teams to promote seamless patient registration and pre-service processes.
• Develop, revise, and implement departmental policies and procedures to support organizational standards and operational excellence.
• Lead employee engagement initiatives and recognize staff achievements to foster a positive workplace culture.
• Investigate patient concerns, service recovery opportunities, and departmental issues while implementing corrective actions when necessary.
• Oversee departmental reporting processes, resolve reconciliation discrepancies, and maintain data integrity.
• Manage departmental projects and process improvement initiatives designed to enhance efficiency and patient satisfaction.
• Support staff development through orientation, training, continuing education, and performance evaluations.

Staffing & Scheduling Coordinator at WellSpan Rehabilitation Hospital (2025-05 – 2026-05)

Managed workforce scheduling operations supporting more than 200 employees while ensuring compliance with staffing requirements and organizational policies.

• Coordinated staffing schedules and timekeeping functions for a workforce exceeding 200 employees.
• Ensured adherence to staffing policies and organizational workforce standards.
• Identified opportunities to improve scheduling efficiency and workflow effectiveness.
• Assisted in the development and implementation of updated staffing and scheduling procedures.
• Analyzed staffing needs and adjusted schedules to support patient care demands and operational objectives.

Referral Specialist I at WellSpan Referral Center (2023-06 – 2025-05)

Facilitated specialty referral coordination and insurance authorization processes while ensuring exceptional customer service and continuity of patient care.

• Coordinated specialty appointments and referrals, ensuring accurate processing and documentation.
• Managed insurance referral and authorization requests for diagnostic testing, medications, durable medical equipment, and genetic testing.
• Collaborated with insurance providers and clinical teams to obtain required authorizations and resolve coverage issues.
• Maintained accurate referral records within Epic EHR.
• Ensured compliance with privacy regulations and confidentiality standards.
• Delivered outstanding service to patients, providers, and internal stakeholders while promoting teamwork and operational excellence.

Physician Office Supervisor at WellSpan Urogynecology & Pelvic Reconstruction and Midlife Services (2021-10 – 2023-06)

Oversaw daily clinic operations while partnering with physicians and practice leadership to improve efficiency, patient satisfaction, and organizational performance.

• Directed daily site operations to ensure exceptional patient experiences and efficient clinical workflows.
• Collaborated with leadership and providers to improve operational performance, quality outcomes, and patient safety initiatives.
• Managed staff scheduling, payroll functions, and workforce planning activities.
• Assisted with recruitment, onboarding, performance evaluations, and staff development.
• Supported budget management efforts through expense monitoring and cost containment initiatives.
• Coordinated purchasing and vendor relationships for medical, pharmaceutical, and office supplies.
• Investigated and resolved operational issues, patient concerns, and safety events.
• Assisted in developing goals, policies, procedures, and strategic initiatives aligned with organizational objectives.
• Compiled and analyzed operational and financial data to identify opportunities for improvement.
• Served as a positive role model and leadership resource for employees throughout the practice.

Clinical Team Leader at WellSpan Interventional Pain Management, Physiatry & Rehabilitation Physiatry (2020-10 – 2021-10)

Provided leadership and clinical support while ensuring operational efficiency, staff competency, patient safety, and regulatory compliance.

• Served as a clinical leader and resource for medical assistants and office staff.
• Coordinated staff training, onboarding, competency validation, and workflow education.
• Oversaw quality control processes, documentation requirements, and clinical compliance activities.
• Managed clinical supply ordering and inventory processes.
• Monitored clinical workflows and identified opportunities to improve efficiency and patient throughput.
• Assisted leadership with staffing plans, scheduling adjustments, payroll support, and personnel matters.
• Supported patient safety initiatives through event reporting, quality monitoring, and process improvement activities.
• Acted as a liaison between frontline staff and leadership to facilitate communication and operational effectiveness.
• Assisted with performance evaluations and employee development initiatives.
• Promoted a culture of teamwork, accountability, and patient-centered care.

Master of Healthcare Administration in Healthcare Administration – South University (2024-06 – 2025-11)

Bachelor of Science in Health Service Management – Independence University / South University (2019-06 – 2022-06)

Associate Degree in Specialized Technology – York Technical Institute (YTI) (2013-08 – 2015-05)

High School Diploma – Central York High School (2008-05)