Tiffany Mathis

Critical Thinking, Customer Service, Time Management, Data Entry and Analysis, Negotiation, Multitasking and Prioritization, Problem Solving, Diverse Client Background

Intake Assistant - Crittenton Children's Center of Saint Luke's - Kansas City, Mo.

(2022-12)

• Triage high volume of calls, both emergency and non-emergency
• Coordinate intake schedule for families and hospital staff while paying close attention to daily numbers to not exceed capacity
• Handle complex or escalated issues while actively listening and showing compassion
• Meet and surpass customer service needs by providing timely and effective support
• Gather insurance information from families to evaluate necessity, appropriateness and efficiency to receive services

Office Coordinator - ReDiscover - Lee's Summit, Mo.

(2013-11 - 2022-11)

• Oversaw daily office operations, while also developing strong working partnerships with leaders and various professionals
• Provided accurate transcription while enrolling clients into appropriate program
• Coordinated scheduling of clients with therapists, physicians and case managers
• Managed and reported project numbers on a monthly basis to the State of Missouri
• Drafted and distributed comprehensive meeting minutes for cross functional teams

Information Technology Fundamentals - Metropolitan Community College (2026)