Administrative Specialist-Specialized Behavioral Health - The Children's Center of Wayne County - Detroit, MI
(2017-12 - 2026-05)
- Assist SBH Director with administrative tasks
- Social Skills Group Progress Note Entry
- Schedule appointments for Doctors (psychological testing, commercial clients, initial and Feedback sessions)
- Make reminder calls/send text or emails for all scheduled appointments for Intake
- Daily reminder calls for social skills groups alongside documentation preparation and ensuring client IPOS's have coordinating codes for group
- Assist Intake Case Managers by entering the patient contact by prescreening, gathering information, scheduling, and managing paperwork
- Reserve rooms for meetings/trainings (MISTICC and Meeting Planner)
- Prepare releases for psychological evaluations and send to medical records upload psychological into MHWIN
- Run MISTICC reports to assist SBH Director/Manager/Supervisors
- Input Survey/evaluation forms for consumers with an assigned Parent Support Partner (REDCAP)
- Upload Monthly Contact documentation between Support Coordinators providers into MHWIN
- Set up room for case conferences (video conference)
- Keep track of monthly bus ticket distribution for reimbursement
- Make Uber Health reservations for clients
- Scan, upload and send clients' Flip Packet information to DWIHN
- Dictate and distribute minutes for monthly SBH team meetings
- Update and send weekly Memos to SBH team
- Submit travel request/requisitions/check requests as needed
- Organize SBH Directors files
- Coordinate and Send Meeting Invites, on behalf of SBH Director
Church Clerk - Shield of Faith Church - Detroit, MI
(2013-08 - 2022-12)
- Prepare letters and memos
- Send emails to the congregation regarding events and changes
- Attend church meetings and took detailed minutes
- Maintain and update congregation records (paper and excel file)
- Assisted in organizing Youth Ministry events
Physician Access Coordinator - Henry Ford Hospital - Detroit, MI
(2015-06 - 2017-12)
- Update current, out of date information for outside Physicians
- Input new information into Epic system
- Update Process and Procedures in Visio (as needed)
- Validate West Bloomfield Laboratory Physicians information
- Training outside clinics/care facilities on EpicCare Link
- Update new user information into EpicCare Link
- Attend monthly meetings with Directors and Chief Medical Officer to give status updates
- Update Master Failed Fax Log
- Send updates (noted changes) to Epic System Analyst
Central Scheduling Coordinator - Henry Ford Hospital - Detroit, MI
(2013-01 - 2015-06)
- Create schedules for Staff/Fellow/Resident Doctors in the Pulmonary Clinic
- Input/revise/update clinic schedules
- Input/print schedules for procedures
- Open schedule for the Interventional Pulmonary/Bronchoscopy Suite
- Register patients for Transplant Outreach Clinic (Grand Blanc, MI)
- Create/revise schedules for Pulmonary Function Laboratory
Customer Service Representative - Henry Ford Hospital - Detroit, MI
(2011-10 - 2013-10)
- Handles all incoming telephone activity
- All aspects of making patient appointments
- Registering patients
- Collecting Cash/Entering Charge Capture
- Input/revise/update clinic schedules
- Input/print schedules for procedures
Customer Service Representative - Budco / Kelly Services - Highland Park, MI
(2010-05 - 2011-02)
- Answer inbound calls/making outbound calls
- Process and verify orders
- Resolve customers issues
Customer Care Representative - Verizon Wireless - Southfield, MI
(2008-08 - 2009-10)
- Answer inbound customer calls
- Resolve customers issues
- Adjust accounts/take payments
- Order equipment (data and handsets)
- Troubleshoot equipment/issues for errors
Customer Service Representative - Detroit Media Partnership (Detroit News/Free Press) - Detroit, MI
(2000-12 - 2007-11)
- Answering inbound calls
- Process and verify orders
- Resolve customers issues
- Dispatch orders to carriers
- Update supervisors project sheets
- Assist supervisors with training representatives
