Tiffany S.

Public Administration professional with more than 12 years of experience leading program development, evaluating organizational effectiveness, improving operational processes, and building strategic partnerships across government and nonprofit sectors. Skilled in program evaluation, stakeholder engagement, qualitative and quantitative analysis, performance measurement, and decision-making. Proven ability to design sustainable systems, strengthen organizational performance, and implement measurable improvements that enhance community outcomes.

Passionate about participating in organizations maximize their impact through strategic collaboration and continuous improvement.

Manager B – Program Lead, Eviction Diversion Initiative - Shelby County Government

(2024-01)

• Lead the implementation of a court-based diversion program requiring detailed case review, stakeholder coordination, and resolution-focused planning.
• Analyze case documentation and identify barriers affecting participant outcomes, recommending procedural improvements to enhance program effectiveness.
• Facilitate resolution-focused discussions between clients, court staff, legal representatives, and service providers.
• Maintain confidential case records and program documentation in compliance with court and grant requirements.
• Prepare written reports, performance summaries, and operational updates for leadership and program oversight.
• Monitor program performance data and evaluate outcomes to support administrative decision-making.

Pretrial Services Counselor A - Shelby County Government

(2021-01 - 2024-12)

• Conducted structured interviews with defendants and collateral contacts to gather factual information for judicial review.
• Prepared investigative-style reports summarizing findings, risk factors, and recommendations for court consideration.
• Reviewed criminal histories, supporting documentation, and case details to assist in decision-making processes.
• Facilitated communication between courts, attorneys, and external agencies to resolve case-related issues.
• Applied conflict resolution and de-escalation techniques in high-pressure court and detention settings.
• Assisted individuals in navigating court processes while ensuring compliance with court directives.

Coordinator - Shelby County Criminal Justice Center – Wellpath

(2014-01 - 2021-12)

• Managed data tracking systems supporting jail population reporting and operational decision-making.
• Collected, reviewed, and analyzed data to ensure reporting accuracy and compliance with administrative requirements.
• Developed customized reporting tools to improve data accuracy and support operational planning.
• Standardized reporting processes that improved statistical reliability and reduced reporting discrepancies.
• Prepared monthly reports used by leadership to evaluate trends and inform resource allocation decisions.

Master of Public Administration - MPA - Corban University (2026-01)

Bachelor of Social Work - Social Work, Minor: Healthcare & Society - University of Memphis (2021-01)