Tiffany Smith

Senior Sales Executive with 10+ years of experience driving new business development, account growth, and client retention across payroll, business services, and customer relationship management industries. Proven track record of exceeding sales goals, managing high-value client relationships, and delivering consultative solutions in fast-paced environments. Recognized for building trust, mentoring team members, and translating complex client needs into tailored solutions.

Seeking to leverage extensive relationship management and business development experience in financial services.

Inside Sales Executive - Majors at Paylocity (2022-01 – Present)

• Consistently manage a high-volume sales pipeline and achieve monthly revenue goals in a fast-paced, quota-driven environment.
• Prospect and develop relationships with business owners and decision-makers to identify needs and deliver customized solutions.
• Conduct consultative presentations tailored to each prospect's business objectives and operational challenges.
• Negotiate and close new business agreements while ensuring a seamless transition to implementation and onboarding teams.
• Collaborate cross-functionally with internal departments to deliver exceptional customer experiences and support long-term client retention.
• Utilize Salesforce and CRM tools to manage pipeline activity, forecast revenue, and maintain accurate client data.

Sr. Inside Sales Executive at Shred it (2016-04 – 2022-01)

• Consistently met and exceeded monthly revenue goals in a high-volume, fast-paced sales environment.
• Managed over 70 inbound and outbound customer interactions daily while maintaining exceptional service standards.
• Delivered consultative sales presentations and recommended solutions tailored to customer needs.
• Piloted new programs and initiatives to improve team performance and operational efficiency.
• Mentored and coached new hires through training, call shadowing, and performance feedback.
• Partnered with cross-functional teams to resolve complex customer concerns and improve retention.
• Maintained accurate reporting and data integrity for revenue, attrition, and retention activities.
• Built and maintained strong client relationships, resulting in increased customer satisfaction and long-term partnerships.

Senior Account Manager at Whole Sales Interiors (2014-08 – 2015-01)

• Managed a portfolio of more than 100 customer accounts and drove revenue growth through strategic account management.
• Identified upselling opportunities and increased sales among small and mid-sized customers.
• Negotiated with freight brokers to secure cost-effective shipping solutions and improve operational efficiency.
• Supervised and coached a team of four within the Account Management and Customer Service department.
• Oversaw order management and ensured all shipments were completed within designated timeframes.
• Served as the primary liaison for service-related issues, including returns, exchanges, delayed shipments, and credit concerns.
• Built strong client relationships and delivered exceptional service to drive repeat business.

Retail Associate Manager at T-Mobile USA (2008-11 – 2014-08)

• Consistently exceeded individual and store sales goals through consultative selling and relationship building.
• Acquired an average of 250 new customers per month while maintaining high customer satisfaction scores.
• Achieved monthly targets of 300 device upgrades and more than $10,000 in accessory sales.
• Conducted proactive outreach campaigns to drive customer retention and increase sales opportunities.
• Managed scheduling, inventory control, and day-to-day store operations.
• Built relationships with vendors and community partners to coordinate events, promotions, and customer engagement initiatives.
• Performed audits of customer contracts and sales transactions to ensure accuracy and compliance.
• Assisted with recruiting efforts, including resume screening and coordinating interviews for prospective employees.
• Planned and coordinated meetings, events, and operational activities while maintaining budget guidelines.

Liberal Arts – Ashford University