Tim States

Loss Mitigation Specialist at NewRez (2026-01 – Present)

Handle inbound and outbound calls with homeowners, brokers, bankruptcy attorneys, foreclosure attorneys, real estate agents and authorized representatives regarding assistance with a home in default or disrepair
Analyze financial statements, tax returns, credit reports, and collateral values to determine appropriate workout solutions.
Review insurance claims and appraisals, diagnose main default issues and provide solutions.
Document servicing systems accurately and coordinate document recording across appropriate jurisdictions.

Owner/Handyman at Good Samaritan Home Services (2024-03 – 2026-01)

Conduct marketing strategies to gain clients; which included creating a social media presence.
Ability to navigate through a complex repair inside or outside of a property (electrical, plumbing, drywall, landscaping etc.)
Maintain business relationships through understanding each client’s specific needs and adjusting services as required.

Parish Business Manager/Facilities Director at Our Lady of Mount Carmel Catholic Church (2022-06 – 2024-02)

Managed all business procedures and staff for the parish (finances, employees, vendors, and school finances etc.).
Successfully passed a financial audit that was on hold for 3 years, with only one month to prepare.
Helped build an additional chapel and rain all maintenance staff and oversaw all repairs and construction work

Loan Administration Manager II/LOAM – Liquidations, Liquidations Call Center, Home Preservation at Wells Fargo (2014-09 – 2022-06)

Coached a diverse team of specialists and increased quality and customer services scores over prior year while also teaching new programs and covering other departments call queues including retention and forbearance.

Director of Operations and Facilities at SW INC (2013-05 – 2014-08)

Organized volunteer staff for fundraising events and ongoing support creating and maximizing operating budget.
Successfully canvassed businesses for donations and product support developing key accounts with multiple stakeholders.
Helped maintain warehouse and inventory, making sure all printing facilities up to code

Director of Operations/Facilities at University of Phoenix (2006-07 – 2013-05)

Managed call center for academic support and operations staff of 6 direct report managers and 78 total indirect reports
Conducted performance reviews, terminations, hires, disciplinary and salary actions while successfully managing and controlling operating expenses to ensure department profit and loss improved over time.
Oversaw all campus facilities request and maintenance, along with building and construction project committee head.

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