Timothy Dorcely

Cybersecurity and Homeland Security student with experience in security operations, incident reporting, surveillance monitoring, access control, and risk mitigation. Proven ability to identify security concerns, document incidents, maintain compliance, and manage sensitive information.

Former Correctional

Officer with experience in high-security environments. Currently pursuing a Bachelor's degree in Homeland Security and Cybersecurity with a 4.0 GPA.

Remote Claims Specialist at Bristol West (2026-01 – Present)

• Assisted policyholders with filing new auto insurance claims.
• Collected and verified accident details, driver information, and supporting documentation.
• Reviewed policy coverage and explained claims procedures to customers.
• Maintained accurate records in company databases and claims management systems.
• Coordinated with adjusters, repair facilities, and third-party vendors.
• Provided status updates and resolved customer inquiries regarding claim progress.
• Ensured compliance with company guidelines and state insurance regulations.
• Managed high-volume inbound and outbound calls while maintaining service quality standards.

Clubhouse Assistant Manager at Isles at Oasis (2022-10 – 2025-09)

• Monitor CCTV systems and surveillance feeds to identify suspicious activity and maintain property security.
• Utilize AI-based identity verification systems to authenticate residents and visitors.
• Maintain accurate digital records and sensitive resident information within proprietary software systems.
• Conduct incident documentation and prepare reports for management review.
• Assist with access control procedures and visitor management operations.
• Support daily operational security and ensure compliance with organizational policies.

Correctional Officer at Florida Department of Corrections (2017-12 – 2018-08)

• Maintained safety and security within a controlled correctional environment.
• Conducted security inspections and searches to identify contraband and security threats.
• Monitored activities and responded to incidents in accordance with established procedures.
• Prepared detailed incident reports, logs, and security documentation.
• Enforced policies, regulations, and institutional security standards.
• Performed routine security rounds and risk assessments.

Key Holder / Sales Lead at The Vitamin Shoppe (2019-03 – 2022-08)

• Managed operational documentation, inventory controls, and loss prevention activities.
• Conducted data tracking and reporting for sales and inventory metrics.
• Assisted with training and supervision of team members.
• Maintained compliance with company policies and operational procedures.

Bachelor's Degree in Homeland Security & Cybersecurity – Vincennes University (2024-10)

Associate Degree – Vincennes University