Strategic Ops Leader | Remote Team Expert
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I'm a strategic operations professional with over a decade of experience leading hybrid teams, optimizing workflows, and driving compliance across fast-paced environments. I’ve rebuilt ITSM systems, coordinated SaaS releases for 120+ clients, and implemented ISO 27001 disaster recovery protocols—all while maintaining 99.9% uptime. Passionate about process improvement, team development, and sustainable business practices, I’m now pivoting into broader operations and compliance roles where I can make a measurable impact beyond IT.
Strategic operations leader with 12+ years of experience driving process improvement, compliance, and cross-functional coordination across hybrid environments. Proven success in managing remote teams, optimizing ITSM workflows, and leading SaaS release cycles for 120+ clients. Skilled in Agile facilitation, KPI scorecard development, and risk mitigation. Now pivoting into broader operations, compliance, and client-facing roles where leadership and efficiency intersect.
Completed advanced coursework in computing, networking, and Boolean logic, with a focus on practical application and foundational theory. Supplemented by continuous professional development in Agile project management, cybersecurity frameworks, and IT infrastructure leadership. Hands-on experience with ERP systems, compliance protocols, and cross-functional training design. Currently working toward a Bachelor's Degree in Computer Science.