Marketing/Member Service Associate - Sam's Club/Walmart - South Charleston, WV 25309
(2006-01 - 2010-01)
Club #6457
- Interacted with customers in a professional and courteous manner to resolve inquiries and complaints
- Handled high volume of incoming calls, emails, and chats from customers
- Demonstrated ability to multitask and prioritize tasks in a fastpaced environment
- Provided product information and assistance with placing orders
- Resolved billing and payment issues and processed refunds or adjustments when necessary
- Collaborated with other departments to address and resolve customer concerns
- Acted as a liaison between customers and company, conveying feedback and suggestions to improve customer experience
- Maintained uptodate knowledge of company policies, products, and services
- Received multiple positive customer reviews and recognition for exceptional service
- Assisted in training new customer service representatives on company processes and procedures
Customer Service Representative - Foodmasters - Charleston, WV, 25304
(1999-06 - 2005-09)
- Handled any and all product returns
- Resolved any issue that customers were dealing with in a timely manner
- Processed utility payments
- Processed Western Union wire transfers
- Managed front line associates
- Issued payouts to appropriate vendors
- Overseen store audit, balanced all cashiers and departments
- Made bank deposits/change orders
- Handled disciplinary actions for cashiers overages/shortages
- Answered multiple phone lines for different departments
