Office Assistant/Receptionist - Baker Donelson - Fort Lauderdale, FL
(2024-06 - 2025-03)
- Warmly welcomed clients, vendors, and visitors, ensuring a professional and friendly front-desk experience.
- Managed multi-line phone system: routed calls, took detailed messages, and handled inquiries efficiently.
- Coordinated office supply inventory and placed timely orders to support daily operations.
- Scheduled interviews, maintained calendars, and supported the Recruiting Department with candidate logistics.
- Processed and tracked vendor invoices (including court reporters, process servers, and mediators) for timely payment.
- Conducted web-based research to locate judicial procedures and downloaded court dockets for legal team use.
- Composed and distributed internal daily news updates to staff, enhancing team communication.
- Maintained organization and cleanliness of front office, kitchen, and shared spaces.
Front Desk Associate - MPower Gym - Miami, FL
(2024-01 - 2025-06)
- Greeted members and guests with professionalism and enthusiasm, ensuring a welcoming atmosphere.
- Checked in members using gym management software and verified account status.
- Handled membership inquiries, sign-ups, and renewals; explained services and pricing options.
- Answered phone calls and responded to emails regarding schedules, classes, and general inquiries.
- Promoted gym programs, personal training packages, and upcoming events to drive member engagement.
- Monitored facility usage and enforced gym rules and policies to ensure safety.
- Processed payments for memberships, merchandise, and refreshments.
- Assisted with scheduling fitness classes and updating signage or bulletin boards.
- Provided exceptional customer service and resolved member concerns quickly and professionally.
Relationship Banker - Bank of America - Jacksonville, FL
(2020-10 - 2022-04)
- Delivered personalized financial solutions to individual and small business clients, consistently exceeding performance targets.
- Opened new checking, savings, and investment accounts, ensuring compliance with regulatory guidelines and customer satisfaction.
- Guided clients through loan application processes, including personal and auto loans, resulting in a 15% increase in approved applications quarter-over-quarter.
- Proactively resolved complex account and transactional issues, reducing customer complaints and contributing to high client retention.
- Collaborated with internal teams to identify client financial goals and cross-sell relevant banking products and services.
Personal Vacation Planner - Carnival Cruise Line - Miramar, FL
(2018-12 - 2020-09)
- Managed a portfolio of over 200 active clients, providing end-to-end cruise planning, including cabin selection, payment management, and onboard service enhancements.
- Increased repeat bookings by 30% through exceptional customer relationship management and personalized service.
- Efficiently processed travel adjustments, cancellations, and upgrades, ensuring seamless experiences and maintaining high customer satisfaction ratings.
- Applied promotions and onboard credits strategically to encourage upsells and close high-value bookings.
- Recognized for meeting and exceeding monthly sales and customer retention goals.
Project Specialist - Graybar - Miami, FL
(2014-06 - 2018-07)
- Managed logistics and materials coordination for large-scale electrical and communications projects valued at $500K+, ensuring on-time delivery and client satisfaction.
- Acted as the central point of contact between sales, vendors, and customers to streamline communication and workflow across multiple departments.
- Tracked and adjusted order timelines, proactively resolving delays and preventing project setbacks.
- Maintained comprehensive documentation throughout project lifecycles, supporting accurate billing and post-project analysis.
- Played a key role in identifying cost-saving opportunities through strategic purchasing and inventory planning.
