Titilayo Fashina

Detail-oriented and reliable professional with experience in customer service, data entry, document indexing, updating, and logistics operations. Proven ability to review and manage documents with accuracy, maintain records, and provide excellent customer support in fast-paced environments. Strong organizational skills with a commitment to accuracy, efficiency, and continuous improvement.

CUSTOMS BROKERAGE AGENT - Expeditors International - Irving, TX

(2025-11)

Logistics Company / Subcontractor

• Review, log, index, and update shipping documents for American Airlines, FedEx, DHL, and other clients.
• Accurately enter and maintain shipment data in internal systems to ensure timely processing and compliance.
• Verify and review import/export documentation for accuracy and completeness.
• Update records, tracking information, and client accounts to reflect current status of shipments.
• Coordinate with carriers, clients, and internal teams to resolve discrepancies and ensure on-time delivery.
• Provide excellent customer service by responding to inquiries and resolving issues in a professional and timely manner.
• Support compliance requirements by ensuring all documents are accurate, complete, and filed properly.

CUSTOMER SERVICE REPRESENTATIVE - Koko Motors, LLC - Garland, TX

(2022-11 - 2025-10)

• Provided friendly and professional customer service to clients in-person and via phone.
• Resolved customer complaints efficiently and ensured satisfaction.
• Processed titles and registrations with the Texas Department of Motor Vehicles.
• Maintained accurate records of customer interactions and transactions.
• Worked in fast-paced environment while remaining calm and solution-focused.

COMPLIANCE ANALYST - Skywalk Solutions, Inc. - Dallas, TX

(2020-07 - 2022-04)

• Tracked compliance deadlines and ensured adherence to court and regulatory requirements.
• Performed data entry, document indexing, and record updating in compliance systems.
• Supported privacy and compliance workflows including access reviews and audit preparation.
• Assisted with policy/procedure updates and coordinated quarterly attestations.
• Conducted training and awareness sessions on data privacy and compliance practices.
• Collaborated with cross-functional teams to address compliance issues and improve processes.

Bachelor of Arts - Information Technology - Olabisi Onabanjo University, Ago-Iwoye, Nigeria (2017 - 2020)